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German Customer Support - Pharmaceutical Company- Remote all over Greece

Remote: 
Full Remote
Contract: 
Salary: 
1 - 2K yearly
Work from: 

Offer summary

Qualifications:

C2 level of German, B1-B2 level of English, Strong phone handling and listening skills, Previous relevant customer support experience.

Key responsabilities:

  • Comply with company policies and procedures
  • Answer inbound calls and emails professionally
  • Ensure high level of customer service
  • Identify and escalate issues as needed, multitask efficiently, meet targets and goals
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Speakit Human Resources, Staffing & Recruiting Startup https://speakitjobs.com/
11 - 50 Employees
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Job description

Do you speak German? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece?

Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!

Responsibilities:

  • Comply with the company’s policies and procedures to meet business requirements
  • Answer inbound calls and emails within guidelines/goals
  • Be responsible for dealing with all customer enquiries ensuring the highest level of service
  • Maintain accuracy and security of customer information on the database
  • Provide friendly and efficient service to the worldwide community
  • Identify and escalate issues appropriately
  • Monitor and control numerous concurrent tasks
  • Proactively and independently work to meet targets and goals
  • C2 level in German
  • B1-B2 level English skills
  • Strong phone contact handling and active listening skills
  • Ability to multitask, prioritize and manage time effectively
  • Adaptive skills and team spirit
  • Previous customer support experience in a relevant role will be considered an advantage
  • Competitive salary (1200€)
  • Extra productivity bonuses
  • Meal vouchers (100€-130€/month in supermarket vouchers)
  • 100% remote all over Greece
  • All the equipment will be provided and sent to your home
  • First class ongoing training and development
  • Career development opportunities
  • Multicultural and modern working environment
  • Sports

**Relocation support package is covered, if you want to relocate to Athens**

Only CVS in English will be reviewed

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Adaptability
  • Active Listening
  • Communication
  • Smartphone Operation
  • Proactivity
  • Teamwork

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