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Dutch Customer Service Associate for bol.com - Greece based

73% Flex
Full Remote
0 - 16 K yearly
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Dutch Customer Service Associate for bol.com - Greece based

73% Flex
Remote: Full Remote
Salary: 0 - 16K yearly
Work from: Greece

Offer summary

Qualifications: Native / near-native level in Dutch, B2-level English skills, Strong phone contact handling and active listening skills, Exceptional problem-solving skills.

Key responsabilities:

  • Be the primary point of contact for customer requests
  • Provide solutions by phone, email, or chat
  • Handle inquiries, orders, and complaints
  • Ensure high customer satisfaction and engage customers
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Speakit
Human Resources, Staffing & RecruitingStartup

https://speakitjobs.com

11 - 50 Employees

Job description

Logo JobgetherYour missions

Are you a Dutch speaker? Do you love communicating with people and provide them with solutions?

We are looking for Dutch Customer Service Associates to work for Bol.com, an e-shop in the Netherlands that offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening and DIY.

Pack your bags for Greece and work remotely all over the country!

What you will do:

  • Be the primary point of contact for customer requests, representing the Netherlands’ leading online retailer
  • Listen to what drives our customers and provide solutions either by phone calls, emails, or chats
  • Handle inquiries about product orders, payments and deliveries, as well as customer complaints
  • Maintain high customer satisfaction
  • Take the extra mile to engage customers
  • Native /near-native level in Dutch
  • B2-level English skills
  • Strong phone contact handling and active listening skills
  • Ability to multitask, prioritize and manage time effectively
  • Exceptional problem-solving and ability to respond to different types of characters
  • Adaptive skills and team spirit
  • European citizenship or work permit for Greece
  • Monthly salary 1300€ gross
  • 150€ Monthly Performance Bonus
  • 14 salaries per year
  • Complete relocation support (flight ticket to Greece, 4-week accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
  • Full-time job (5 working days per week, 8-hour shifts)
  • The best commissions in the market
  • The possibility to learn with the best team
  • Excellent career opportunity in a multinational industry leader
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Required profile

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Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
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Hard Skills
Soft Skills
  • Ability to multitask and prioritize
  • Adaptive skills and team spirit

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