Manager & Sr. Manager, Strategy & Analytics

The Capital One way

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Manager, Strategy & Analytics

A day in the life of a Capital One Manager, Strategy & Analytics

It’s like management consulting, but better. (Seriously) 

As a Manager, Strategy & Analytics, you’re not just charged with coming up with great strategies that sound good on paper, but are asked to bring them to life through end-to-end delivery, measuring their impact through testing and monitoring, and ultimately being accountable for both P&L and customer outcomes. 

You’ll lead a team of Analysts and other associates to gather and visualize data, storytell  through presentations, collaborate with experts in areas like legal and technology, and influence senior leadership on critical decisions. You’ll work with coding languages like SQL to query data, use spreadsheets and python-based notebooks to organize it, and slides to present it, along with a number of other modern analytics tools. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from others like Data Scientists, Process Managers and Brand Strategists too.

You will apply your strategic and analytical skills to major company challenges. You’ll team up with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Specific responsibilities may include, but are not limited to:

• Strategic Leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands

• People Management: Coaching and mentoring associates with a goal of developing and retaining talent at Capital One. Lead in an inclusive work environment, where teamwork, diversity and belonging are essential. 

• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

• Marketing: Develop direct-to-consumer marketing strategy and initiatives to support business growth objectives. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

• Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• End-to-End Delivery: Able to partner with teammates in process management, technology, data science and others in order to not just imagine great strategies on paper, but deliver them to market with quality

We are looking for big picture thinking, analytically minded team players who possess a range of strengths:  

• Strong people leadership: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

• Analytically oriented: Experience in analytical problem-solving. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics. Have demonstrated an aptitude in learning and growing their technical skills (e.g. Excel, SQL, and/or Python). You don’t hesitate to get into the complex details of a problem and do the work alongside your team. 

• Strategically minded: A thoughtful decision maker who is able to bring actionable and grounded recommendations to senior leadership. Able to identify and synthesize business challenges and opportunities, and solve for them using analysis to make strategic or tactical recommendations.

• Influential communicator: Ability to communicate complex ideas both verbally and in writing, coupled with strategic influencing skills and the ability to drive agreement through intellect and interpersonal skills. 

• Results oriented:  Focuses on driving impact both short and long term, and are able to drive and execute an agenda end-to-end from conception through to in-market delivery within an uncertain and fluid environment. Are not just about making recommendations, but getting stuff done. 

• A team player: Helps us achieve more than the sum of our parts by collaborating effectively with others and encouraging an inclusive culture with diverse teammates.

• Have a successful track record of thriving in an entrepreneurial and dynamic environment. Previous consulting experience is a plus.

Basic Qualifications:

• A bachelor’s degree or higher

• At least 4 years of work experience with demonstrated ability to drive business strategy from inception to implementation, working with cross-functional teams

• At least 2 years of leadership experience (direct or indirect people / team leadership)

Preferred Qualifications:

• A bachelor’s degree preferably in Commerce, Finance, Marketing, Economics, Business Administration, Engineering, Mathematics, Computer Science, Statistics or a related field 

• A master’s degree

• At least 2 years of direct people leadership experience

• 4+ years of experience in a related field such as consulting or financial services

• 4+ years of experience in data and/or quantitative analysis 

Sr. Manager, Strategy & Analytics

A day in the life of a Capital One Sr. Manager, Strategy & Analytics

As a Sr. Manager, Strategy & Analytics at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead a team of world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

You will lead a team to formulate strategies, collaborate with experts in areas like legal and technology, and influence senior leadership on critical decisions. You will lead a team of analysts  and may manage associates from other job families as well as other people leaders. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from others like Data Scientists, Process Managers and Brand Strategists too.

Specific responsibilities may include, but are not limited to:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior 

• Product:  Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

• Marketing:  Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk:  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution:  Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership:  Work closely with colleagues across Capital One including:  Technology and Software Engineering, Product, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

We are looking for big picture thinking, strategic leaders who possess a range of strengths:   

• Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment.  Strategic planning with a 1-3 year horizon. 

• Leadership:  Will manage and develop a team of analysts, and may manage associates from other job families as well as other people leaders.  Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: TheyHe/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• A bachelor’s degree or higher

• 6+ years of work experience inclusive of quantitative analysis and project management 

• At least 4 years of direct leadership experience

• Demonstrated ability to drive business strategy from inception to implementation, leading cross-functional teams

Preferred Qualifications:

• Master’s Degree

• 6+ years of experience in quantitative and qualitative analysis

• 6+ years of experience in product development and project management

• 6+ years of experience in financial modeling and economic forecasting 

About Capital One Canada

We’ve been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We’re on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.  We have the positive energy of a startup, with the advantages of a big company.

Working with us

How do we do things at Capital One? We listen — to our people, and to our customers. We change with the times, currently working remotely with plans to move to a flexible hybrid model (remote and/or in-office) in the future. A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One Canada the health and safety of our associates, customers and communities are our highest priorities and as a result, our offices are currently closed. When and how we transition from virtual to flexible hybrid will be guided by local government and health authority guidance.

We want our associates to have a voice, and we’re committed to diversity, inclusion and belonging. We give everyone a seat at the table, bringing together different perspectives, backgrounds, and experiences to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good