Client Relationship Manager

Manage key accounts. Lead corporate-wide efforts to develop efficient and effective processes that enable VSP to service both the customer and serve the organization’s strategic initiatives. Act as expert advisor and liaison on client service and marketing-related projects and issues. Collaborate with account team and internal business partners on strategies that drive growth and strengthen account relationships.

Utilize market knowledge, research, and direct customer input to identify current and future customer requirements ensuring expectations are defined, understood, and integrated into product and/or service offerings

Act as primary conduit for strategic marketing initiatives by promoting the value of Eyefinity products to key accounts through satisfaction results, service performance results, technology advancements, and quality or production advancements

Develop solutions that meet key account needs and fit within the organization’s products and processes

Develop and maintain relationships with clients to identify and address requirements as they relate to the organization’s products and service offerings

Function as primary service contact to achieve and maintain high satisfaction levels and ensure client retention; document-specific account requirements and work back with Product Management team for inclusion in product roadmap

Participate in and facilitate key account meetings

Develop and manage the implementation process to ensure key accounts are implemented according to requirements and performance standards; work with internal business partners to address custom key account requirements; ensure account requirements are documented and communicated

Proactively monitor key accounts to identify problematic issues; escalate client issues to the appropriate business partners and drive solutions as needed

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in Business Administration or related field or equivalent experience

2+ years of account management experience

In-depth understanding of software and/or optical industry

Demonstrated expertise with all VSP Vision products and services

Strong leadership and communication skills with ability to influence business partners and effectively partner with senior-level management

Ability to manage multiple concurrent account implementations and business issues

Strong understanding of VSP Vision business objectives and the business environment

Proven ability to adapt to change quickly and work effectively within an agile environment

Skill to target communication to audiences including VSP management and outside organizations

Proven problem identification and solving capabilities

Ability to travel 25%-50% of time

#LI-REMOTE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.