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Quality Analyst

extra holidays - extra parental leave

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

Strong writing skills, Comfortable with ambiguity, Resourceful problem-solving skills, Attention to detail.

Key responsabilities:

Investigate cases of unexpected behavior
Manage communications with stakeholders

Clipboard Health Information Technology & Services Scaleup https://culture.clipboardhealth.com/

51 - 200 Employees

See company page

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Job description

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the role

Quality Analysts are the eyes and ears of the marketplace. They are responsible for surfacing unexpected or fraudulent behavior on the platform, using sound judgment to decide on an appropriate course of action, and clearly documenting their reasoning. Quality analysts are our “boots on the ground” for fostering a healthy marketplace, and their observations directly inform future product features and/or marketplace policies.

Responsibilities include

Investigating and passing judgment on dozens of cases of unexpected or fraudulent behavior per day. This is in a timely manner and with clearly documented reasoning.
Managing communications with healthcare professionals and healthcare facilities in connection with those cases.
Investigate behavior that seems “off” within the marketplace. Clearly communicate your findings for the rest of the team.
Be the expert on marketplace policies for internal stakeholders.

You’re a good fit for this role if

You like to write, and you do it well. Clipboard has a strong written culture (see how we work) and almost all of our communication and decisions are made via writing.
You can reason comfortably with incomplete information. Sometimes, we don’t have all the facts relevant to a decision. Great analysts are comfortable reaching a principled conclusion in the face of ambiguity.
You have a “let’s do this” attitude. Clipboard Health is a startup. Problems will come up that don’t have straightforward solutions. You’re willing to get resourceful and solve them in the absence of an SOP or clear playbook.
You’re naturally a little skeptical. Analysts handle a lot of conflicting information. Your job is to piece it together into something coherent and then take appropriate action.
You have attention to detail. As mentioned, we handle a lot of information. Noticing small details can be the difference between making a decision that helps or disappoints customers.

To note
Clipboard is a data heavy culture. We’re excited about applicants that are comfortable with data and have experience with BI tools, SQL, python, excel, etc… That being said, data fluency is not a prerequisite for the role.

System Requirements