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Fields Operations Solution Team Dispatcher

Remote: 
Full Remote
Contract: 
Full time
Work from: 
New York (USA), United States

Offer summary

Qualifications:

Strong communication and interpersonal skills, Ability to multitask in fast-paced environments, Problem-solving focus on customer satisfaction, Experience in dispatch or operations support preferred.

Key responsabilities:

  • Act as primary contact for technicians and drivers
  • Monitor and reschedule planned activities
Paraco logo
Paraco
201 - 500 Employees
About Paraco
At Paraco, our driving force is a commitment to delivering sustainable energy solutions to every homeowner and business we proudly serve. As the preferred propane provider in the Northeast, we are fueled by innovation, reliability, and a dedication to customer satisfaction.Paraco stands as the cornerstone of energy excellence, shaping a brighter, greener tomorrow that is both environmentally conscious and fosters stronger connections within the communities we serve.Our Reach: Paraco is privileged to serve over 120,000 retail customers and cater to the needs of 1 million BBQ enthusiasts through our exchange program, spanning 8 states in the Northeast. We’re honored to be a leading force in delivering clean and reliable energy solutions that power homes, businesses, and outdoor experiences.🏆 Recent Company Awards- Dan’s Paper Best of the Best- Dan’s Paper Hall of Fame- Herald Long Island Business- Westchester’s Best of Business- WestFair Family BusinessThese accolades stand as a testament to our commitment to excellence, and we strive to exceed expectations in every aspect of our operations.Our success is built on a foundation of:Innovation: Constantly seeking innovative solutions to meet evolving customer and environmental needs keeps us at the forefront of our industry.Reliability: Customers trust Paraco for consistent and reliable energy solutions. Our dedicated team ensures their energy needs are met to the highest standards.Customer Satisfaction: Placing customer satisfaction at the heart of everything we do, we value the relationships we build and are committed to delivering exceptional service.Community Focus: Understanding the importance of community, we actively contribute to the well-being of the regions we serve, striving to create a more interconnected and sustainable future. Join us on our journey towards a cleaner, more sustainable future.At Paraco, we are not just your propane provider – we are your partner in building a better tomorrow.
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Job description

The Fields Operations Solution Team Dispatcher serves as the central hub for daily operations, providing vital support to field teams and ensuring smooth communication between internal and external stakeholders. This role is essential for managing service calls, coordinating activities, and addressing customer needs in a timely manner.


Key Responsibilities:

  • Communication Hub: Act as the primary point of contact for service technicians and delivery drivers, facilitating clear and effective communication regarding daily operations.
  • Activity Coordination: Monitor and reschedule planned activities as necessary, ensuring optimal resource allocation and minimizing service disruptions.
  • Problem Resolution: Identify and address obstacles or additional requirements that may prevent the fulfillment of customer expectations. Follow up diligently to ensure issues are resolved.
  • Emergency Prioritization: Assess and prioritize emergency situations that impact internal and external customers, ensuring prompt and effective responses.
  • Performance Monitoring: Keep track of field operations to provide updates and insights on ongoing activities, enabling better decision-making.
  • Documentation: Maintain accurate records of all communications, schedules, and changes to ensure transparency and accountability.


Qualifications:

  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Problem-solving skills with a focus on customer satisfaction.
  • Experience in dispatch or operations support is preferred.
  • Proficiency in relevant software and communication tools.


Working Conditions: This role may require flexibility in hours to accommodate varying operational demands. Dispatchers may work in an office environment with potential for remote communication.

 

 


Monday - Friday, 8:00 am start

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Communication SoftwareDispatchingOperations Support Systems

Other Skills

  • Social Skills
  • Communication
  • Problem Solving
  • Multitasking
Are you interested?

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