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Senior Product Manager, Capital One Travel Customer Experience

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Florida (USA), Massachusetts (USA), United States

Offer summary

Qualifications:

3+ years in product management, Strong analytical abilities, Proficient in SQL, Exceptional communication skills.

Key responsabilities:

Conduct product discovery and define features
Manage the product development roadmap

Hopper Information Technology & Services Scaleup http://www.hopper.com

1001 - 5000 Employees

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Job description

About the job

The Capital One Travel team at Hopper built and maintains a multi-billion dollar travel portal which provides delightful travel experiences for millions of customers. As the Senior Product Manager, Customer Experience, you will partner with a team of Engineers and Designers, to deliver a best in class digital travel experience.

You will write business cases to frame new opportunities, own a product development roadmap, lead sprint planning for a dedicated team of engineers, and obsess over customer feedback to prioritize the most critical product enhancements and new feature launches. You will work in a fast paced environment and be responsible for driving real impact.

What would your day-to-day look like:

Conduct product discovery to inform new feature development, ingesting feedback from multiple channels, ensuring engineering capacity is spent on the most critical features

Create and maintain a product development roadmap that clearly highlights the customer and business impact of your work

Partner with a diverse team to develop and deploy customer facing features, including Design, Engineering, QA, Legal, Finance, Marketing and our B2B Clients

Manage engineering sprints. Work with a dedicated engineering squad to test and launch new features at a steady cadence.

Facilitate learning. Hypothesize and A/B test critical features to drive understanding and seek product-market fit for the work on your roadmap.

Obsess over data. Become intimately familiar with customer behaviour, incentives and purchase patterns

Own the experience. Think strategically about how to disrupt travel and deliver experiences that delight and surprise a large customer base, make Capital One Travel the only place you want to book

Make sense of customer feedback from multiple channels to form a cohesive and streamlined feedback loop

An ideal candidate has:

3+ years of experience in product management, preferably with a consumer facing product

Strong product sense for user experience and design

Highly proficient analytical abilities to draw accurate conclusions from data, SQL proficiency is a plus

Exceptional written and verbal communication skills, ability to work with external partners

Ownership and pride in their work, is uncomfortable with poorly developed products

Perks and benefits of working with us:

Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.

Unlimited PTO.

Carrot Cash travel stipend.

Access to co-working space on demand through FlexDesk AND Work-from-home stipend.