Customer Success Engineer

Description

Morphisec is at the cutting edge of cybersecurity innovation, delivering advanced endpoint protection through our unique Moving Target Defense technology. We prevent the most dangerous threats—those that other solutions miss, like zero-day and ransomware attacks. We’re a fast-growing, team-oriented, and Channel First company that thrives on tackling the challenges security professionals face in protecting organizations from sophisticated unknown attacks.

Position Overview:

As the Customer Success Engineer, you will lead customer technical interactions post-sale. This role is a blend of customer service leadership and technical expertise, ensuring that clients are adopting, utilizing and gaining significant value from the Morphisec offerings.

As a Technical CSM, or CSE, You'll be the go-to person for advising clients on best practices, new capabilities and features, identifying opportunities for upsell and cross-sell, coordinating internal resources and leading the deployment and onboarding efforts. Spanish language skills are a plus, as you'll be working with a diverse client base.

Key Responsibilities:

• Drive product adoption and utilization throughout the lifecycle of the subscription.
• Analyze customer engagement, data and feedback to identify trends, challenges, and opportunities for improvement.
• Collaborate with Sales, Product, and Engineering teams to ensure client feedback is effectively communicated and acted upon.
• Partner with Sales to ensure smooth renewal process and experience.
• Serve as the primary contact and a trusted advisor for clients, providing technical advice and best practice.
• Leading customer onboarding and trainings.
• Identify upsell opportunities and support sales in growing accounts.
• This role is ideal for a tech-savvy professional who enjoys customer interaction and driving growth.

Requirements

• 5-8 years of experience in customer success engineering, technical account management or a customer-facing technical role in a SaaS Cybersecurity vendor.
• Excellent communication, interpersonal, and stakeholder management skills.
• Customer centric and customer service oriented mindset.
• Analytical mindset with the ability to analyze data, identify trends, and drive data- informed decision-making.
• Deep understanding of Windows and Linux operating system architecture, processes, data flows, management and operation.
• Familiarity with sales CRMs and Analytics platforms – Zendesk, Salesforce, Tableau, Pendo.

Advantages

• Experience in Endpoint Security, Red\Blue teaming, Incident Response services
• Experience in working for a SaaS Endpoint Security vendor
• Experience working in a startup environment
• Spanish language