Pharmacy Technician - Medication Therapy Management

The Pharmacy Technician is responsible for assisting the pharmacist team in the provision of medication management services.

Responsibilities

• Assist with clinical services, such as medication reconciliation, prior authorization, refill authorization, etc.
• Assist with MTM services, including, but not limited to the following: patient outreach, scheduling, medication review prep, and document creation.
• Assist with staffing services including order triaging, phone call answering and other duties as assigned by the Clinical Services Management team.
• Assist pharmacists through queue monitoring, data entry and prescription transcription in Pharmacy Information Systems, submit insurance claims, transferring prescriptions in accordance with applicable laws, etc.
• Support pharmacist provision of telephonic and/or video-telehealth medication management services.
• Collect information for patient encounters (e.g. allergy history, medication history)
• Contact patients using audio or video technology, often times cold calling, to reconcile medication lists, collect allergy and medical conditions, as well as obtain other pertinent information.
• Contact medical providers, nurses, health educators, and other members of the interdisciplinary team to support the provision of medication management services.

Qualifications & Requirements

• High speed internet connection through cable broadband or fiber optic service provider
• Current National Pharmacy Technician Certification, required
• Completion of formal Pharmacy Technician educational program, preferred
• Minimum, possession of a high school diploma or equivalent
• Experience with Medication Reconciliation, preferred
• Experience with Medication Therapy Management, preferred
• Experience with prescription data entry, preferred
• Excellent interpersonal and customer service skills
• Effective communications skills, both written and verbal
• Strong IT and troubleshooting experience
• Proficiency with office technology tools, to include MS Office 2000 or later (esp. Excel, and Word), and Google G-Suite

Physical Demands

• May sit, stand, stoop, bend, and walk intermittently during the day.
• This role requires typical office-based physical activities: watching a computer monitor, use of a keyboard, occasionally repositioning light desk equipment, and speaking on a telephone for extended periods of time.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• IT secure office environment that is fully compliant with HIPAA, ARRA/HITECH, Federal and State regulations.
• Work performed in an at home office setting.