Team Lead (US Mortgage Loan Origination)

This is a remote position.

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance  (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin and our Series A by  Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.  

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.  

We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients. 

Cultural Values: 

1. Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details.

2. Minimalist - We are spartan in our design, in our code, and even in our processes. 

3. Speed of execution - We move fast & value decisiveness. We think speed drives quality. 

Job Summary:

The OG Team Lead oversees and drives key projects within the OG process. This role emphasizes project management, triaging escalated issues, and coordinating between teams to ensure smooth loan processing. While customer support is a secondary function, the primary focus is L2 project oversight and ensuring operational efficiency across origination workflows.

The ideal candidate is highly organized, detail-oriented, and effective at managing projects in a fast-paced environment.

Responsibilities 

Project Management:

●        Lead and drive multiple loan origination projects from initiation to completion, ensuring objectives are met within established timelines.

●        Develop and maintain project plans, assign tasks, and monitor progress to ensure successful execution.

●        Identify and resolve roadblocks in loan processing workflows by collaborating with cross-functional teams.

Triaging & Escalation Handling:

●        Serve as the escalation point for complex Level 2 issues related to loan origination processes, providing timely resolutions.

●        Triage incoming issues, prioritize based on urgency and impact, and delegate tasks to appropriate team members.

●        Analyze recurring issues and recommend process improvements to minimize future escalations.

Team Coordination & Leadership:

●        Coordinate between underwriting, processing, and quality assurance teams to streamline operations and enhance efficiency.

●        Ensure clear team communication regarding project updates, timelines, and task priorities.

●        Provide mentorship and guidance to team members to build expertise in managing Level 2 issues and project delivery.

Process Optimization:

●        Evaluate current loan origination workflows and identify opportunities for improvement to reduce processing times and errors.

●        Collaborate with stakeholders to implement best practices, automation tools, and operational enhancements.

●        Monitor project performance and operational metrics to ensure alignment with business goals.

Reporting & Communication:

●        Prepare detailed reports on project progress, issue resolutions, and team performance for management review.

●        Communicate updates on key projects and initiatives to stakeholders, ensuring alignment with organizational objectives.

●        Document project outcomes and lessons learned to inform future initiatives.

Requirements

●       Proven experience in US mortgage loan OG, project management, or a similar role within the financial services industry.

●       Strong understanding of OG processes, including underwriting, processing, and quality control.

●       Excellent organizational and time management skills with the ability to manage multiple projects simultaneously.

●       Exceptional problem-solving and analytical skills for triaging and resolving complex issues.

●       Proficiency in project management tools (Asana) and reporting tools (Excel).

●       Strong communication and leadership skills to coordinate cross-functional teams effectively.

●       Bachelor's Degree or comparable work experience in financial services 

●       Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

• Applicant must be based in the Philippines.
  

Key Competencies:

●       Project Leadership: Ability to lead and drive initiatives, ensuring successful project delivery.

●       Analytical Thinking: Skilled in diagnosing issues, prioritizing tasks, and implementing effective solutions.

●       Collaboration: Fosters teamwork and communication across departments to enhance efficiency.

●       Adaptability: Thrives in a fast-paced environment, managing shifting priorities and deadlines.

●       Process Improvement: Proactively identifies and implements changes to improve loan origination workflows.

Qualifications 

Location: HQ - Burlingame, CA (San Francisco Bay Area). Remote work - Rest of the US, Philippines