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Redemption Representative (Trilingual)

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Proficiency in Spanish and English, Trilingual in Portuguese preferred, Over 1 year experience in collections, Experience in call center environment.

Key responsabilities:

Perform delinquent account collection calls
Maintain clear notes on accounts
Set up one-time and recurring payments
Prepare accounts for pre-repossession status
Assist with difficult collection cases

Lendbuzz Financial Services Scaleup https://www.lendbuzz.com/

201 - 500 Employees

See all jobs

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

Key Responsibilities:

Perform delinquent account collection calls, emails, or text messages assigned by management

Service inbound customer calls pertaining to collections

Maintain clear and descriptive notes

Set up and process one-time and recurring payments

Prepare delinquent accounts for pre-repossession status

Perform skip trace duties to locate customers

Communicate with clients in a timely and orderly fashion by sending out notices

Review accounts that have been referred for repossession and legal actions against debtors

Assist subordinates with collection activities in difficult cases and recommend collection techniques

Issue written and oral instructions

Enforce compliance with Collection Standard of Conduct policies

Perform various administrative functions

Requirements:

Proficiency in both Spanish and English is required, with a preference for candidates who are also trilingual in Portuguese

One plus years' experience with collections in a call center environment

Skip trace experience

Auto collections experience is preferred

Previous work in collections, preferably in the automotive industry

Outstanding customer, communication and organizational skillHigh level of integrity

Strong sense of teamwork yet able to work independently

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!