About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
The Director of Patient Financial Services provides overall leadership and direction for all patient billing functions including but not limited to insurance follow up, customer service, payment posting and reconciliation, credit balance resolution, denial management, claim submission and other miscellaneous functions. Provides direction and support to staff; promotes staff development; and aligns resources with organizational needs. Supports the success of a high-performing business office by helping to champion and drive long term success; achieve results comparable to national best practices; and make strategic decisions guided by organizational goals and industry trends.
This position will be onsite for project work one week per month.
License/Certification/Registration required? No
Education:
- Bachelor's degree in Healthcare Management, Finance, Business Administration or related field required
- Master's degree preferred
Experience:
- 7-10 years of patient billing experience in a hospital setting with ambulatory clinics or a large multi-specialty practice
- 10+ years of progressive management experience
Knowledge/Skills/Abilities:
- Demonstrated knowledge of third-party payer requirements, Medicare/Medicaid regulations and HIPAA regulations
- Demonstrated knowledge of patient billing systems, electronic health records and revenue cycle vendors
- Demonstrated knowledge and understanding of relevant healthcare policies and practices
- Demonstrated project management skills including managing multiple projects in a timely and efficient manner
- Demonstrated business communication skills including communicating well with patients, written, facilitating, interpersonal and professionalism at all employee and management levels; Receiving, disseminating information effectively and appropriately
- Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows
- Demonstrated analytical skills, problem solving abilities, strong organization and decision-making abilities with data, people and situations
- Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software
- Works independently with strong follow-up skills to ensure effective and efficient completion of tasks
Physical Demands
Please click here to view the Physical Demands
The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Children’s Minnesota.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
