Field Engineer, Philadelphia

Position Summary:

You will support Digital X-Ray Systems business as a Field Service Engineer based in Philadelphia, PA. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

• Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Actively participates as a member of the regional work team and works to improve team processes.
• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• This position involves possible overnight travel and will be based in a home office.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
• Field Service Engineers need to live within the service area.

Required Skills & Education

• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
• 4+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
• Ability to read and interpret schematics and site drawings with minimal assistance
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment
• Ability to adapt to changing work requirements in a complex, fast-paced environment
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives
• Ability to demonstrate exceptional customer service skills
• Ability to communicate, written and verbally, with various levels of employees and customers
• Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy

Desired Skills:

Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Work Environment: Hospitals, imaging centers, remote

Physical Requirements:

• Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds.
• The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays may be required.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.
• Job operates in the hospital/medical environment and remotely from a home office location.
• Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.

Carestream is an Equal Opportunity Employer: Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.