CSR/CLAM (Transportation)

Job Description

Urgently Hiring!! Commercial Insurance Account Manager - Fully Remote!!

Location: Atlanta, GA

Are you passionate about delivering outstanding customer service and making a real impact in the insurance industry? Join our team as a Commercial CSR/AM specializing in Insurance Renewals and Certifications! This fully remote role offers an exciting opportunity to build strong client relationships, showcase your expertise, and thrive in a supportive virtual environment.

What You’ll Do

Insurance Renewals:

• Be the proactive point of contact for clients, ensuring timely insurance policy renewals.
• Navigate policy details to provide clear, comprehensive information tailored to client needs.
• Work closely with underwriters and internal teams to resolve queries with efficiency and professionalism.
• Stay sharp with a deep understanding of insurance products, terms, and conditions.
  
  

Certification Management

• Prepare and distribute accurate certification documents with precision.
• Coordinate with internal departments to ensure all certification details are up to date.
• Address client certification inquiries quickly and professionally.
• Monitor certification processes to maintain compliance with industry standards.
  
  

Customer Interaction

• Deliver exceptional service via phone, email, and chat, exceeding client expectations.
• Build trust as a dependable contact who understands and empathizes with client concerns.
• Resolve issues with a positive, solutions-focused approach.
  
  

Documentation And Record-Keeping

• Keep detailed and organized records of interactions, renewals, and certifications.
• Use company systems to input and access information with accuracy and ease.
  
  

Remote Work Environment

• Thrive in a fully remote setting with access to cutting-edge virtual tools.
• Collaborate with a supportive team while maintaining flexibility and independence.
• Stay on top of tasks with excellent time management and self-discipline.
  
  

What We’re Looking For

• Experience in commercial insurance, transportation focus is a PLUS!!
• Outstanding communication skills with a client-focused mindset.
• Detail-oriented and highly organized with strong time management skills.
• Tech-savvy with proficiency in virtual tools and remote work technology.
• Knowledge of insurance policies, renewals, or certifications is a big advantage.
  
  

Why Join Us?

• Competitive compensation tailored to remote work.
• Comprehensive training and ongoing professional development.
• Flexible schedule to support your work-life balance.
• A dynamic and forward-thinking team that values your contributions.
  
  

Step into a rewarding career where your skills and passion for customer service will shine! If you’re ready to be part of a company that prioritizes excellence and client satisfaction, apply now and join a team that’s transforming the insurance experience. Let’s make a difference together!

#REMOTE