Match score not available

Customer Relationship Mgr

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Proven experience in client relationship management, Strong background in customer service, Experience tracking KPIs, Telecom OSS-BSS knowledge preferred.

Key responsabilities:

  • Build relationships with key customers
  • Create plans for client's business needs
  • Advise on profitable processes
  • Schedule regular client meetings
  • Act as contact for complaints
  • Assist sales team with upselling opportunities
  • Study competition for customer retention
Quantix, Inc. logo
Quantix, Inc. https://www.quantixinc.com
51 - 200 Employees
See all jobs

Job description

Title: Customer Relationship Manager
Location: 100% Remote
Type: Contract
Duration: 3 months
Time Zone:  EST
Rate: Up to $125/hr, W2

Proven experience as a Client Relationship Manager. Proven track record of meeting and exceeding targets Background in customer service industry knowledge is a plus Experience tracking relevant KPIs (e.g. customer satisfaction) A customer-oriented attitude Excellent communication and negotiation skills Problem-solving aptitude Ability to work well with a team

Responsibilities
Build relationships with key employees among customers
Create plans to address client's business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team upsell or cross sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers

Requirements:
  • Good understanding of Telecom OSS-BSS
  • Strong Sales Knowledge

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Sales Acumen
  • Negotiation
  • Teamwork
  • Communication
  • Problem Solving

Customer Care Manager (B2C) Related jobs