ITM Resident Services Specialist
at Evernest
Company Overview
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.
We’re on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It’s an exciting journey but we can’t do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, and core values, and want to build a better future for our clients and the communities we serve.
When applying for this position, please upload your resume in English.
Position Overview
Join our team as a
Resident Services Specialist! We're seeking a skilled communicator passionate about customer service to build and maintain great relationships with our residents.
You'll be the go-to between residents, homeowners, and property managers. Excellent communication and interpersonal skills are a must, as well as dedication to providing top-notch customer service and getting great results.
Let's go over the things you'll be responsible for, what you'll need to be great at, and the requirements for this role!
Responsibilities
- As the main point of contact for residents, your role is to respond promptly to their inquiries, complaints, and maintenance requests via telephone, email, and text.
- One of the best parts of your job is developing and maintaining positive relationships with residents to foster a sense of community and promote resident retention.
- You'll be working closely with the management team to ensure that all policies and procedures are being followed and that resident issues are resolved quickly and efficiently.
- You're also responsible for assisting resident delinquency, which means making sure that residents pay their rent on time.
- You'll have the important task of renewing 75% or more of the resident leases leases in your portfolio.
Core Competencies
- Great communication skills and friendly interpersonal skills (written and verbal).
- Experience in customer service, real estate, financial services or a related field.
- Ability to stay calm and professional under pressure.
- Strong organizational skills and attention to detail are essential.
- 1 to 3 years of professional experience.
- Capable of working autonomously and taking ownership of tasks until they are successfully resolved. Passionate about working with others as a team.
Desired Competencies
- Proficiency with property management, leasing, and mobile payment solution software: Appfolio.
- Knowledge of residential real estate laws, regulations, and/or housing voucher assistance programs.
Requirements
- Fast Internet: we require a minimum download speed of 40 Mbps.
- Working Computer: make sure your computer is up-to-date and running smoothly.
- 2 Monitor Screens: having two screens will help you multi-task and be more productive.
- Webcam: so we can have face-to-face conversations.
- Headset: for clear and easy communication during meetings.
- Quiet workspace: to help you focus and be productive.
Compensation Details
Exciting starting salary range of
6 USD per hour with ample opportunities for growth within the company. This is a remote position requiring full-time availability, with work hours of Monday to Friday from 8 am to 5 pm US CST. While we do not offer part-time positions, the benefits of being a full-time team member are significant.
Core Values
To be considered for this position, it's important that you really connect with Evernest's core company values. Here they are:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.
Thanks for your interest, and we hope to hear from you soon! 
