Peer Guide

About North-Star Care

NorthStar Care (NSC) is a startup founded in 2020 focused on providing comprehensive, next generation, virtual treatment to patients suffering from Alcohol Use Disorder (AUD). The company uses cutting edge genetic and diagnostic testing to create personalized treatment plan for every patient. All patient appointments are performed via telehealth and care coordination is orchestrated seamlessly using North-Star Care’s mobile app. Peer support sessions are performed from the comfort of the patient’s home using virtual reality for a 100% anonymous experience.

NSC is a US-based, 100% remote company that welcomes and encourages diversity of all kinds. NSC is committed to recruiting; training and supporting staff who identify as Black, Indigenous and People of Color; bicultural/bilingual Spanish. As a company, we are committed to undoing systems of oppression and the harms they have caused. We actively work toward building an anti-racist environment and a sense of belonging.

To learn more about North-Star, visit https://www.northstarcare.com.

Job Overview

NSC is looking for Peer Guides to be present with patients as they journey on their own path of transformation. The most important qualification for this role is an open mind! We believe healing happens in relationships and NSC is committed to ensuring uncompromising empathy is woven throughout every aspect of our compassionate patient-led care model. The ideal candidate has personal lived experience with AUD diagnosis and/or treatment, is a veteran, and is able to work a flexible, full-time (40 hours/week) or part time schedule, including nights, weekends, and holiday hours. We provide training and mentoring for all candidates who meet the qualifications and demonstrate a commitment and passion for NSC mission and values.

This position is 100% remote and will report directly to NSC’s VP of Clinical Operations. We are looking for individuals who have a flexible schedule and are willing to work evenings and weekends. NSC offers competitive wages and benefits packages, and for this full-time, 40 hours/per week, we are offering $50k/year starting salary, or part time, we are offering $24/hour. Please note: Criminal Record (CORI) does not automatically disqualify candidates from consideration for this role.

Responsibilities

• LEARN – Be open to questioning beliefs and continual learning.
• FOLLOW PATIENT LEAD - Always affirm that patients are their own best experts in deciding which tools for healing will work best for them to reduce harm in their lives.
• BE PRESENT - Offer individual support and group facilitation grounded in a trauma-informed approach.
• VIRTUAL ENGAGEMENT- Connect with patients remotely at least weekly during initial treatment phases - either on the phone, zoom, or in Virtual Reality.
• USE YOUR VOICE – Freely share your lived experience in support of NSC’s efforts to improve care and reduce harm perpetuated in other treatment systems.
• COLLABORATE - Collaborate internally as a member of a four-person Care Team, and align with company goals for providing compassionate, 24/7 in home care.
• SELF CARE - All NSC staff are expected to contribute a shame-free experience and are supported to take care of themselves so that they can be present for patients who are suffering.

Requirements

• LIVED EXPERIENCE – Must have personal lived experience with Alcohol Use Disorder.
• EDUCATION – No specific degree or certification required, though knowledge and training in the principles of Peer Support such as mutuality, healing in relationship, is preferred. All applicants must support a harm reduction approach including “all paths to recovery.”
• TECHNICAL – Experience and/or interest in using tools for virtual engagement.
• ADDITIONAL - Strong verbal and written communication skills.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home