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Application Support Analyst

Remote:

Full Remote

Contract:

Full time

Salary:

55 - 83K yearly

Work from:

United States

Offer summary

Qualifications:

College/University degree in Business or IT, Accounting knowledge preferred, Experience with residential/commercial construction, Basic SQL knowledge and MS Windows proficiency.

Key responsabilities:

Provide first level problem resolution for clients
Document and communicate software-related issues

Perseus Group, Constellation Software XLarge https://csiperseus.com/

10001 Employees

See all jobs

Job description

NEWSTAR

Application Support Analyst

As the largest provider of software and services in the building industry, Constellation HomeBuilder Systems has two goals: to empower builders with information to drive business objectives and to simplify the process of building homes and condos so you can maximize your return on investment.

NEWSTAR offers a single integrated software solution engineered to manage all your business functions while supporting your business growth. Designed for residential construction projects including single-family, multi-family, high-rise, condominium and land development projects with a focus on business management.

Responsibilities:

Reporting to our Customer Care Manager the successful candidate will provide application support directly to our customers by:

Providing first level problem investigation and resolution for NEWSTAR Suite of Products.
Working closely with development documenting and communicating software related issues
Accurate and timely tracking of all reported issues in our call management tool
Meet all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
Appling technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues
Advising the Team Leader, Client Services of sensitive Client situations
Attending and participating in Team meetings
Attending CHS product training, as required
Making recommendations to address problems, improving service and providing improved support
Developing frequently asked questions (FAQ) documentation
Work shifts may vary to accommodate maximum help desk coverage

Qualifications:

Our Application Support Analyst are customer facing where we build key customer relationship delivering superior customer support for our products. The organization usually hire applicants with the below qualification:

College/University degree in Business Administration, Computer Science, or related discipline.
Accounting knowledge or working towards CGA or CMA certification preferred
Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT field.
Experience using any of the NEWSTAR Suite of Products would be a great asset.
Proficient in MS Windows applications and Basic SQL knowledge
Presentation skills (in-person and on web conferences)
Comfortable utilizing remote access utilities such as Remote Desktop, VPN
Superior analytical skills to resolve customer issues
Self-Managed and motivated with an ability to work with minimal direction in a collaborative team environment
Excellent interpersonal skills both verbal and written.
Provide courteous, friendly, and professional communication with external and internal stakeholders.
Ability to adapt to a fast-paced environment
Excellent time management and set priorities managing conflicting demands
Positive team attitude and ability to collaborate with team members and coworkers
Works well under pressure
Willing to travel

Business Unit:

Newstar

FLSA Designation (US Only):

Non-Exempt

Salary Range (US Only):

The estimated base salary range for this role in the United States is $28.84 - $43.26 per hour. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Other Compensation (US Only):

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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#Newstar