Billing and Accounts Receivable Administrator

Entity: WELL Health Clinic Network

Position: Billing and Accounts Receivable Administrator

Type: Full Time

Location:  Remote

Salary Range: $44,000 - $55,000

About the Company: 

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL."   As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services. WELL exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more.   The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes.  For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary: 

We are seeking a highly organized and detail-oriented Billing and Accounts Receivable Administrator to manage billing, invoicing, and accounts receivable processes while working closely with the finance team and maintaining accountability to clinic managers. This role is critical to ensuring accurate financial records, timely client payments, and effective collaboration to support the organization’s financial operations and clinic-specific needs.

What you will be doing:

Billing and Invoicing

• Prepare, generate, and send accurate invoices to clients in line with contractual agreements.
• Verify billing details by cross-checking contracts and service agreements.
• Process recurring invoices, refunds, and adjustments as required.

Accounts Receivable Management

• Monitor outstanding accounts receivable and proactively follow up with clients to ensure timely payments.
• Reconcile accounts receivable balances and resolve any discrepancies.
• Generate and issue reminders, statements, and dunning letters for overdue accounts.
• Work with clients to resolve payment disputes and discrepancies professionally.

Financial Reporting

• Collaborate with the finance team to prepare regular reports, including accounts receivable aging reports, payment trends, and collection forecasts.
• Support monthly, quarterly, and annual close processes by providing accurate accounts receivable data.
• Assist in identifying trends, risks, and opportunities within the accounts receivable portfolio.

Collaboration and Support

• Partner with the finance team to ensure alignment on financial goals and processes.
• Provide support during internal and external audits by preparing and organizing documentation.
• Work with other departments, such as sales and customer service, to address client inquiries and ensure smooth operations.

You have:

• 1-2 years of relevant experience in an accounting, finance environment or related filed preferred.
• Proven experience in billing, invoicing, and accounts receivable management.
• Familiarity with accounting software (e.g., QuickBooks, SAP, or equivalent).
• Skills & Competencies
• Strong numerical and analytical skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, etc.).
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills to liaise with internal teams and external clients.
• Ability to maintain confidentiality and integrity while handling sensitive financial information.
• Understanding of financial reporting and regulatory compliance is an asset.
• Ability to multitask and meet deadlines in a dynamic, fast-paced environment.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. 

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate. 

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’  ESG strategy pillar.

Want Read more about us: https://stories.well.company/