Customer Solutions Representative - Nicholas and Co. at Remote Team Solutions

Customer Solutions Representative I

We are currently seeking an enthusiastic and professional individual to build their career with our Customer Solutions Department as a Customer Solutions Representative I. This is a dynamic role where you will be a key part of our Customer Solutions team with objectives including:

• Building strong, long-lasting relationships with key accounts.
• This position will be a “go to” person when customers need assistance.
• Working closely with Account Executives that support the accounts that are assigned.
• Position will strive to get our customers using our business solutions for better results.

Apply at: www.nicholasandco.com/join-our-team#r-positions

Schedule: Monday - Friday 8:00 am - 6:00 pm

Pay: $12,000 MXN

Responsibilities:

• Demonstrate exemplary attendance.
• Oversee customer fill rate on their orders.
• Support ordering “how to” from customers.
• Handle any job function of customer solutions.
• Provide great customer service to complex accounts.
• Responsible to make timely decisions & sound judgments.
• Ensure customers have their orders in the system accurately.
• Assist with the new accounts that join Nicholas and Company.
• Answer incoming calls and respond to customer voicemails and emails.
• Manage and/or provide support in obtaining orders from our customers.
• Cover other books of business in addition to assigned books of business.
• Develop strategies to get customers moved over to placing orders electronically.
• Partner with other team members at times to cover other representatives’ workload.
• Assist the department leadership with any special projects, or time sensitive challenges.
• Learn advanced product knowledge, E-Brands and be able to promote these to customers.
• Work closely with the Account Managers to take care of all the needs of complex accounts.
• Develop relationships with customers and work with a wide variety of people and personalities.
• Process verbal and written orders, complete reports and update costumers contact information.

Requirements:

• Previous experience working as a customer service representative.
• Previous experience with ten key by touch, (a minimum of 6,000 keystrokes per hour).
• Patience and conflict resolution skills.
• Maintain an average of 10-15 calls per day.
• Basic math skills and have the capacity to retain numbers.
• Basic computer skills: Microsoft Office including Word, Excel, and Outlook.

About us

Since 1939, our family has delivered quality and integrity—in our business, our products, and our relationships. Founded by Nicholas Mouskondis over 80 years ago, Nicholas and Company are third-generation family owned and operated. With both our family and our business rooted in the community, we’re the local choice for foodservice.

https://www.nicholasandco.com/about-us/