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ServiceNow ITBM Senior Business Process Consultant

Remote:

Full Remote

Contract:

Freelance

Salary:

19 - 48K yearly

Experience:

Senior (5-10 years)

Work from:

Colombia

Offer summary

Qualifications:

Expert in agile methodologies and demand management, Proficient in IT Business Management and ServiceNow, Certified Implementation Specialist (CIS) is mandatory, Spanish - Native or fully fluent, English - Conversational.

Key responsabilities:

Prepare and lead remote workshops
Document comprehensive user stories and support project phases

Softgic https://softgic.co/

51 - 200 Employees

See all jobs

Job description

At Softgic, we work with the sharpest minds—those who build, those who love what they do, and those who bring 100% attitude because that's our #Coolture. Join us in our mission to make life easier with technology and become part of our team as a ServiceNow Senior Business Process Consultant (ITBM).

Compensation:

USD 10 - 25/hour.

Location:

Remote (for Argentina, Bolivia, Brasil, Chile, Colombia, México, Uruguay, and Venezuela residents).

Mission of Softgic:

In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:

Deliver quality products and services.
Achieve the satisfaction of our internal and external clients.
Encourage in our team the importance of training to grow professionally and personally through development plans.
Comply with the applicable legal and regulatory requirements.
Promote continuous improvement of the quality management system.

What makes you a strong candidate:

You are expert in agile methodologies, demand management, IT Business Management, and ServiceNow.
Spanish - Native or fully fluent.
English - Conversational.

Responsibilities and more:

Scope:

We are seeking a Senior Business Process Consultant (BPC) with expertise in IT Business Management (ITBM). The consultant will:

Prepare and lead remote workshops for PPM, Idea Management, Demand Management, and Agile 2.0.
Document comprehensive user stories.
Provide part-time support during the Execute and Deliver phases.

Skills Required:

Proficiency in English (Spanish is a plus).
Certified Implementation Specialist (CIS) is mandatory.

Responsabilities:

Lead workshops to define requirements for Idea Management, Demand Management, and Agile 2.0.
Map, analyze, and optimize ITBM-related workflows and processes.
Configure ITBM modules to align with organizational objectives.
Support project execution and delivery phases, addressing challenges as needed.
Deliver training sessions and create detailed documentation for users and stakeholders.
Provide expert guidance to maximize the effectiveness of ITBM functionalities.