Risk Payment Business Liaison Specialist (remote or relocation to Montenegro)

Libertex Group Overview 

Established in 1997, the Libertex Group is an international powerhouse with over 27 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.

The Libertex Group in Numbers:

• 27+ years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 45+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

Job Overview

The Risk & Payment Business Liaison Specialist is a pivotal role focused on maintaining a seamless, secure, and transparent interaction between the business and its customers. Responsibilities include resolving payment and KYC (Know Your Customer)-related issues, ensuring compliance and smooth operations while enhancing customer loyalty. The role also emphasizes minimizing financial and operational risks, upholding privacy, and protecting customer accounts. By fostering trust and transparency, this specialist ensures robust relationships and process integrity, contributing to the overall success of the organization.

What Will You Do?

- Help Customer Support by providing product and service information and resolving product and service issues related to payments

- Maintain customer records by updating account information

- Resolve product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem

- Expedite corrections or adjustments and follow up to ensure resolution

- Maintain financial accounts by processing customer adjustments

- Prepare product or service reports by collecting and analyzing customer information

- Perform verification of client documents

- Consult Customer Support regarding the payments and withdrawals procedures

Requirements

- English (B2 and above)

- Russian (C1 and above)

- Other languages (Uzbek, German, French, Spanish, Chinese, Vietnamese, etc.) are desirable

- Crypto payments experience / KYC experience (at least 1 year)

- Ability to work with KYC documents and other sensitive data

- Excellent communication skills, attentiveness, information retention, tact, and diplomacy

- Sensitive to Company needs, customer and employee goodwill, and the public image

- Ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction against the Company’s exposure to loss or fraud, and the ability to think through and rationalize decisions.

- Flexibility and ability to multi-task

- Strong communication skills including excellent email etiquette

- Ability to work in a fast-paced environment & under pressure if needed

- Mathematical aptitude and problem solving skills

- Detail oriented, strong organizational skills, and high degree of accuracy

- Competence with computers, telephones, and other office machinery

- Working hours are 9 am to 6 pm CET (Monday - Friday) but there may be some occasional weekend or holiday work

- Please send your CV in English

Benefits

• Work in a pleasant and enjoyable environment near the Montenegrin sea or mountains
• Quarterly bonuses based on Company performance
• Generous relocation package for the employee and their immediate family/partner 
• Medical Insurance Plan with coverage for the employee and their immediate family from day one
• 24 working days of annual leave 
• Yearly reimbursement of travel expenses for the employee and family's flight home
• Corporate events and team building activities
• Udemy Business unlimited membership & language training courses 
• Professional and personal development opportunities in a fast-growing environment

Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.