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Desktop Support Italy

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Italy

Offer summary

Qualifications:

Bachelor's degree in IT/Computer Science or equivalent experience., 3+ years of experience in desktop support., Proficiency in Windows and macOS troubleshooting., Relevant certifications are a plus..

Key responsabilities:

Provide L2-level support for hardware and software.
Troubleshoot advanced issues with OS and applications.

Excis Compliance Information Technology & Services Large https://www.excis.com/

See more Excis Compliance offers

Job description

At Excis Compliance Ltd., we are a global leader in IT services, delivering excellence in desktop support, network management, and IT solutions to Fortune 500 companies and growing businesses alike. With a presence in over 100 countries, we combine local expertise with a global vision to ensure the best IT services for our clients.

Excis is proud to be a workplace where talent thrives. By joining our team, you’ll gain access to:

A dynamic global environment with opportunities for professional growth.
Diverse and exciting projects in collaboration with world-class clients.
A supportive company culture that values your ideas and development.

As we prepare to onboard new clients and projects in January 2025, now is the perfect time to join our expanding team and make an impact.

Role Overview:

The Desktop Support Technician L2 will provide technical support for hardware, software, and IT infrastructure, ensuring seamless operations for our clients. You’ll troubleshoot advanced issues, collaborate with teams globally, and help implement IT solutions for efficiency and performance.

Key Responsibilities:

Provide L2-level support for desktop, laptop, and peripheral hardware.
Troubleshoot and resolve advanced Windows OS issues, including updates, performance optimization, and registry fixes.
Install, configure, and maintain Microsoft Office 365 applications.
Resolve complex issues related to Active Directory, including account management, group policies, and domain connections.
Support and configure mobile devices via MDM solutions (e.g., Intune, AirWatch).
Diagnose and resolve network issues, including LAN/WAN, TCP/IP, and DNS/DHCP problems.
Assist with VPN connectivity issues and security updates.
Deploy and manage endpoint protection tools like McAfee or Symantec.
Provide remote support using tools like TeamViewer, RDP, or Citrix.
Maintain hardware inventory and coordinate with vendors for hardware repairs.
Collaborate with L3 teams and escalate issues as needed.
Create and maintain technical documentation and user guides.

Requirements

Technical Requirements:

Proficiency in Windows 10/11 and macOS troubleshooting.
Hands-on experience with enterprise-level Active Directory administration.
Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow, JIRA).
Strong understanding of networking fundamentals, including VLANs and firewalls.
Experience with software deployment tools such as SCCM or Intune.
Familiarity with virtualization platforms like VMware or Hyper-V.
Excellent problem-solving and analytical skills.
Ability to work under pressure and prioritize tasks effectively.

Language Requirements:

Fluent English (written and spoken) to communicate with global teams and clients.
Proficiency in the local language is essential for effective support and collaboration within the region.

Qualifications:

Bachelor’s degree in IT/Computer Science or equivalent work experience.
3+ years of experience in desktop support or a similar role.
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are a plus.

Benefits

Why Join Excis?

Be part of a growing global team that values innovation and collaboration.
Work with cutting-edge technologies and projects.
Competitive salary and benefits, including training and certification opportunities.
Flexible working environment with options for hybrid/remote roles where applicable.
Career growth paths in IT support, network engineering, and beyond.

Salary: USD