Customer Success Representative (all genders)

We are seeking a dedicated Customer Success Representative to join our team and focus on managing the transition of our customers to a subscription-based model. This role is crucial for ensuring customer satisfaction, retention, and growth during this period of change. The ideal candidate will have a strong background in customer success, excellent communication skills, and experience in subscription services. The ideal candidate will speak English and German and be able to work from headquarters based in Nuremberg Germany.

YOUR TASKS

• Lead the transition of existing customers from perpetual licenses to subscription-based mode
• lsEnsure customers understand the benefits and features of the new subscription mod
• elAddress any concerns or questions customers may have regarding the transiti
• onDevelop and implement strategies to retain customers during and after the transition peri
• odIdentify at-risk customers and proactively address their needs to ensure satisfacti
• onBuild and maintain strong relationships with custome
• rsServe as the primary point of contact for customer inquiries and suppo
• rtCollect and analyze customer feedback to identify areas for improveme
• ntCollaborate cross-functionally with internal teams at Paessl
• erProvide insights and recommendations based on customer feedback to drive continuous improveme
• ntTrack and report on key performance metrics related to customer success and retention

YOUR PROFILE

• Proven experience in customer success, account management, or customer retention, preferably in a subscription-based serv
• ice.Strong understanding of the DACH reg
• ion.Excellent communication and interpersonal ski
• lls.Ability to work independently and as part of a t
• eam.Proficiency in CRM softw
• are.Strong organizational and time management ski
• lls.Strong problem-solving skills and a proactive approach to customer iss
• ues.Proficiency in both German and English is required

FACTS FOR YOU

• Flexible working hours and a familiy-friendly envir
• onmentWe love working in our beautiful office but we are just as happy to work completely from home or something in between. It's your c
• hoice.Wide range of further training and personal development opportu
• nitiesTime to deal with innovative topics and techno
• logiesSubsidized germany-wide jobticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking
• spacesWe actively support your health by funding membership of the Urban Sport
• s ClubA structured onboarding phase with support from experienced coll
• eaguesPaessler is a fast-growing midsized company that has been in the market for 20 years The company is focused on long-term goals and is currently comprised of 350 employees

INTERESTED?

Make it easy for yourself and use the application button below.

Your contact person for this great job is:

Marcel Binder

And at the end, a very important note:

For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!