Desktop Support Sweden

• A dynamic global environment with opportunities for professional growth.
  
• Diverse and exciting projects in collaboration with world-class clients.
  
• A supportive company culture that values your ideas and development.
  
  

• Provide L2-level support for desktop, laptop, and peripheral hardware.
  
• Troubleshoot and resolve advanced Windows OS issues, including updates, performance optimization, and registry fixes.
  
• Install, configure, and maintain Microsoft Office 365 applications.
  
• Resolve complex issues related to Active Directory, including account management, group policies, and domain connections.
  
• Support and configure mobile devices via MDM solutions (e.g., Intune, AirWatch).
  
• Diagnose and resolve network issues, including LAN/WAN, TCP/IP, and DNS/DHCP problems.
  
• Assist with VPN connectivity issues and security updates.
  
• Deploy and manage endpoint protection tools like McAfee or Symantec.
  
• Provide remote support using tools like TeamViewer, RDP, or Citrix.
  
• Maintain hardware inventory and coordinate with vendors for hardware repairs.
  
• Collaborate with L3 teams and escalate issues as needed.
  
• Create and maintain technical documentation and user guides.
  

Requirements

• Proficiency in Windows 10/11 and macOS troubleshooting.
  
• Hands-on experience with enterprise-level Active Directory administration.
  
• Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow, JIRA).
  
• Strong understanding of networking fundamentals, including VLANs and firewalls.
  
• Experience with software deployment tools such as SCCM or Intune.
  
• Familiarity with virtualization platforms like VMware or Hyper-V.
  
• Excellent problem-solving and analytical skills.
  
• Ability to work under pressure and prioritize tasks effectively.
  
  

• Bachelor’s degree in IT/Computer Science or equivalent work experience.
  
• 3+ years of experience in desktop support or a similar role.
  
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are a plus.
  

• Fluent English (written and spoken) to communicate with global teams and clients.
  
• Proficiency in the local language is essential for effective support and collaboration within the region.
  

Benefits

• Be part of a growing global team that values innovation and collaboration.
  
• Work with cutting-edge technologies and projects.
  
• Competitive salary and benefits, including training and certification opportunities.
  
• Flexible working environment with options for hybrid/remote roles where applicable.
  
• Career growth paths in IT support, network engineering, and beyond.