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Senior Service Transition Analyst

Remote:

Full Remote

Salary:

48 - 48K yearly

Experience:

Senior (5-10 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Extensive experience with service transition, Background in Telecommunication or Media preferred, Agile project management experience, Proficient with Jira and Confluence.

Key responsabilities:

Provide consultancy on operational readiness
Develop and monitor transition plans

Arqiva http://www.arqiva.com

1001 - 5000 Employees

See all jobs

Job description

Job Description

Location We operate a flexible, hybrid working environment with the candidate required to travel to a local Arqiva office up to twice a week (Crawley Court Winchester, London, Huddersfield)

We offer

Up to £48k
6% pension contribution
Private Medical
25 days annual leave
Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

Role Purpose

The Senior Transition Analyst is a senior role that provides transition leadership on high risk and emerging technology growth initiatives. This role works closely with Service Architects, including Service Data Architect and Service Architect – Business Readiness.

Key Accountabilities

Responsible for providing consultancy on Operational Readiness to growth initiatives, including guidance on commercial implications and relevant scope of operational readiness activities throughout the lifecycle of an initiative
Responsible for working with Service Architect – Operational Lead and Service Architect – Business readiness to ensure managed service is appropriately scoped, built and transitioned
Accountable for identifying operational risk where operational readiness is compromised, and work with Delivery Manager and Commercial / Account Directors to ensure a successful outcome.
Responsible for assuring new or changed services are aligned with the customers’ requirements by maximising existing capabilities and minimising the impact to customers, existing services and operational teams
Responsible for developing transition plans, and controls & monitors all activities relating to the successful Transition & Handover of service requirements into live operations for new customers, services and solutions.
Responsible for maintains records and provides management information on resource use, project/transition progress, and mitigation of risk.
Responsible for standing in for Service Validation & Transition Manager during periods of sick or annual leave
Supports Service Validation & Transition Manager in ensuring Service Transition is well understood and followed, through coaching stakeholders and influencing decision makers
Ensures final delivery meets the agreed customer and stakeholder requirements specified in the Service Design.

Required Expertise

Experience providing coaching and consultancy to a virtual team across business and technical functions
Significant experience in continual improvement activities
Significant experience in Transitioning complex programmes of work and emerging technologies in to operations
Experience of working in Telecomms, Media or Utilities an advantage
Experience working with agile deliveries preferred
Experience using Jira and Confluence an advantage

Required Technical / Professional Skillset(s)

Effective communicator, able to engage, listen and provide feedback and guidance
Excellent organisational skills, able to prioritise multiple tasks of varying size over varied timescales
Understand Strategy and Business Deliverables and convert into agile practical operational readiness to facilitate success.
Outcome driven, and able to optimise transition plans, scope readiness activities and drive operational acceptance
Individual Accountability Able to take initiative, act with confidence and work under own initiative
Growth Mindset Committed and open to change and challenging the status quo
Excellent problem-solving skills and able to interpret complex change initiative requirements