Customer Service Specialist

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, and competitions, Varsity Spirit impacts more than a million athletes each year.

 

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE: Hybrid - Monday through Thursday in office and Friday option to work from home

LOCATION DETAILS: Open to candidates for either the Memphis, Tennessee or Plano, Texas office locations

WORK HOURS: 8am - 5pm CST

TRAVEL REQUIREMENT: Some travel to events is possible.

HOW YOU WILL MAKE AN IMPACT

Varsity Spirit Customer Service Specialists are multi-functional, positive, organized and team players. They must become an expert about and handle all aspects of an event registration, conduct themselves with professionalism and provide excellent service to our internal and external customers.

WHAT YOU WILL DO

• Interact with customers via phone, email and/or text.
• Oversee a variety of matters related to camp and/or competition registrations, including but not limited to:
  • Entering payments
  • Responding to customer or internal inquiries
  • Updating / entering rosters and rooming lists
  • Making enrollment and division changes
  • Completing assigned system “tasks”
  • Making phone calls, sending emails, etc.
• Serve as point of contact and registration account support for internal stakeholders, such as registrations, operations teams, sales Team and others.
• Ensure customer deadlines for payments, enrollment counts, rooming lists, etc. are met.
• Customer service – call center support when needed.
• Collect payments for assigned events, camp region, etc. prior to and after event. 

• Respond to emails in a timely manner and/or as required for deadlines.
• Travel to competitions / events as assigned.
• Other tasks as needed to support other departments and internal and external customers.

QUALIFICATIONS

Knowledge/Skills/Abilities:

• Excellent and courteous verbal and written communication skills.
• Ability to multi-task.
• Strong organizational skills and attention to detail.
• Enthusiasm and positive energy are an absolute must. You can stay positive after a long day of emails, data entry and phone calls, understanding that a team culture is built on the attitude of every member.
• Experience with Salesforce or the ability to become proficient rapidly.
• Willing to work overtime and weekends when necessary.
• Knowledge of cheerleading and/or dance a plus.

Education/Experience:

• High School diploma required.
• Bachelor’s degree preferred.
• Experience in the cheerleading, dance, band industry a plus.

PHYSICAL REQUIREMENTS:

While not participating in an event this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Ability to sit or stand for long periods through meetings and while operating office equipment, PC’s, laptop, telephone will be required.

During events the ability to stand and walk for long periods of time (5 hours plus) is required. The ability to communicate with customers and colleagues using the following but not limited to radio, walkie talkie, text message and email is required. The ability to lift, bend, push, pull and manipulate equipment that is a minimum of 30 lbs. is required.

The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

#LI-KS1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.