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Virtual Receptionist

extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Bachelor’s degree in Business or Communications, At least 3+ years experience in customer service, Experience in veterinary or medical industry is desirable, Proficient with EzyVet or similar software.

Key responsabilities:

Manage inbound calls and inquiries
Schedule appointments and manage calendars

Staff Domain Scaleup https://www.staffdomain.com/

201 - 500 Employees

See all jobs

Job description

This is a remote position.

Summary

We are looking for a Virtual Receptionist to join our team. This role involves providing remote customer service and administrative support, ensuring seamless communication and efficient management of client interactions. The Virtual Receptionist will handle a variety of tasks, including answering calls, scheduling appointments, and managing customer inquiries, social media management, all while maintaining a professional and courteous demeanor.

Key Responsibilities

Manage inbound calls and inquiries, providing a friendly and professional first point of contact.
Call clients to schedule appointments based on social media and website inquiries or follow-ups.
Schedule appointments and manage calendars to ensure efficient use of time.
Provide excellent customer service to pet owners, addressing concerns and inquiries with empathy and accuracy.
Assist with social media content creation and engagement to boost the clinic’s online presence.
Encourage satisfied clients to leave positive reviews on platforms like Google.
Handle administrative tasks, such as updating client records, processing payments, and managing emails

Requirements

Skills, Qualifications and Experience Requirements:

Bachelor’s degree in Business, Communications, or a related field.
At least 3+ years of experience as a receptionist, virtual assistant, or in a customer service role.
Previous experience in the veterinary or medical industry is highly desirable.
Proficiency in using EzyVet software or similar veterinary/medical software is a strong advantage.
Strong customer service and communication skills.
Ability to multitask and manage multiple inquiries simultaneously.
Friendly and approachable demeanor with excellent interpersonal skills.
Ability to work independently in a remote setting with reliable internet and phone connections.
Tech-savvy with the ability to learn and adapt to new tools and software.

Additional Job Details:

Set-up and Location: Remote/ WFH

Work Schedule: 9:00 AM-6:00 PM (AET) | 6:00 AM-3:00 PM (PH Time)

Employment Type: Full-time

All interviews and other hiring requirements are done virtually or through video calls or emails.

Benefits

Join Us and Enjoy!

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!

Why Join Staff Domain?

At Staff Domain, we are not just another staffing company—we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you’ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you’ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry.

Join us as we shape the future of global staffing solutions!