Sr Integration Technical Support Analyst

About the Job

Do you like getting to know people? Do you like solving problems? We are looking for someone to join our team and grow their talent and career.

As a Senior Integration Technical Support Analyst, you will be helping our customers resolve their questions and issues for both our internal and external software product integrations through phone, chat, and email. The most successful person in this role is warm and friendly, and likes assisting others. This isn’t a call center job – you will be collaborating with the customer, product engineering, product management, and senior team members to work the cases to resolution.

As your knowledge of our products and industry grows, you will be making a difference with our customers, contributing to the smooth operation of their business.

If you are recently re-entering the workforce, looking for a professional change, or just starting out your career, we invite you to apply. We’ll provide the product and tools training and you’ll be surrounded by a supportive and collaborative team.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Qualifications :

• 2+ years customer service or software support experience
• Either work experience in a technical discipline or a related college degree
• Experience implementing or supporting APIs and Web Service integrations preferred
• Excellent time management and organizational skills
• Strong listening skills
• Outstanding English communication skills, both oral and written
• Ability to problem solve for researching and troubleshooting customer questions
• Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
• Desire to exceed customer expectations by providing world class customer service
• Workato automation platform experience strongly desired
• Available to work US business hours (NIGHT SHIFT PH time)

Company Overview:

Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.

Join our growing team, and embark on a great career today. Please visit our website www.deltek.com for more job openings.

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