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Full Time Member Services Specialist (Office-based - SM North, Nightshift)

fully flexible - 4 day week

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

3+ years of customer service experience, Excellent written and oral communication skills, Able to adapt quickly in fast-paced environments, Proactive problem-solving skills.

Key responsabilities:

Provide high-level customer service via phone
Research and reply to Member requests promptly

Outsourced SME https://outsourced.ph/

501 - 1000 Employees

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Job description

Job Summary

We are seeking an skilled and customer-focused individual to join us as a Member Services Specialist

Job Description

In this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This includes but is not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem-solving.

Responsibilities

Providing a high level of customer service to Members via phone
Thoroughly research and reply to Member requests with a high sense of urgency and professionalism
Continually exceed Member expectations
Ability to troubleshoot and communicate across multiple platforms
Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
Meet or exceed KPI including time to first response, customer satisfaction scores, etc.

Qualifications

3+ years of customer service or similar experience
Excellent written and oral communication
This is an extremely fast-paced role and requires you to be able to adapt to changes quickly
Polite and professional conduct, excellent interpersonal skills
Proactive attitude with an ability to creatively solve problems quickly
Independent, excellent time management and organizational skills
Willing to support other teams when needed
Confident, with the ability to prioritize and meet deadlines while working under pressure
Computer and Technology-savvy

Work Schedule

Nightshift 10 pm - 7 am Manila Time (Saturday - Wednesday)
The weekend shift will be on Homebased arrangements
SM NORTH EDSA

Walk in to our Eastwood Office to fast-track your application. Our Recruitment Team will be happy to interview you every Thursday from 10 AM to 3 PM!

Additional Information

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.