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Senior Customer Service Representative

extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Philippines

Offer summary

Qualifications:

Strong technical skills in accounting, Experience with Google Sheets, Problem-solving skills, Good communication abilities.

Key responsabilities:

  • Handle support tickets for clients
  • Enhance ticketing system and processes
Atticus Advisory Solutions Inc. logo
Atticus Advisory Solutions Inc. SME https://atticus.ph/
201 - 500 Employees
About Atticus Advisory Solutions Inc.
Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph
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Job description

Job Responsibilities:

  • Handle support tickets for our e-commerce clients who expect quick
    responses and resolutions from a team who know how things work.
  • You'll be making our ticketing system, processes and
    team more efficient, able to handle more customer queries faster.
  • Agents need to apply problem-solving skills to diagnose and
    resolve e-commerce client issues. This involves analyzing the problem,
    comparing it with known issues and determining the best course of action to resolve the client's issues.
  • You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster.
  • Effectively communicate improvements to internal and external stakeholders, fostering strong relationships.

Requirements:

  • A solid foundation in bookkeeping and strong technical skills across a wide range of accounting transactions.
  • Has experience using Google Sheets with a clear understanding of financial spreadsheets.
  • A good communicator and analytical thinker. 
  • A data driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts. 
  • A team player persona, exuding positivity and camaraderie, inspiring those around you. 

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Bookkeeping

Other Skills

  • Google Sheets
  • Problem Solving
  • Analytical Thinking
  • Teamwork
  • Communication
Are you interested?

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