ServiceNow Systems Admin II

Details:

Job Description

Are you looking for a role that lets you combine your creativity, customer focus and ability to deliver for our customers? Are you intrigued by the idea of a work environment that operates with the flexibility of a startup company, but with the stability of a large company? Are you ready to help shape our future? If you love working in a client-facing capacity to understand and consult on technical needs, then we are looking for you! Stefanini, a global IT Optimization & Services Provider with over 24,000 employees in 40 countries, is seeking someone with excellent technical acumen and the client-minded personality to match. If you are dedicated, accountable, honest, and focused, we want you to become a part of a team that shares similar values with its customers. We need you as a direct-hire ServiceNow Consultant to join our ServiceNow practice. You'll be working from your home office but reporting into our North American headquarters.

Stefanini's ServiceNow practice is rapidly growing and is adding an additional Consultant to our ServiceNow team. As a ServiceNow Consultant you represent our practice every single day by advising customers and translating their business requirements into technical solutions. You will be joining a highly dynamic, global team that constantly collaborates and strives to shape the future of our customers.

Key Job Responsibilities & Essential Functions

• Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
• Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
• Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
• Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
• Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant
  
  

Summary Of Qualifications

• Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
• Proven capability to work well under pressure and within tight deadlines
• Dedicated leader recognized for team building skills and amazing client service
• Deep knowledge of ServiceNow architecture and concepts
• Experience implementing and maintaining service management processes and tools
• Experience working closely with SME"s, project managers, and process owners to collect business requirements
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of Agile/Scrum methodology
  
  

Job Requirements

Details:

Job Responsibilities & Essential Functions:

• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: Forms; Workflows; Catalog Items; Metrics; Service Level Agreements; Reports; Dashboards
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Deliver a positive and value-added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and overall health of ServiceNow instances
• On-time, on-budget delivery of responsibilities (PM)
• Provide guidance and training of system usage to clients and end users
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (Continuous learning)
• Respond to and address client issues and inquiries in a timely fashion
• Write and maintain up-to-date documentation related to the application administration and configuration
  
  

Summary Of Qualifications:

• Exceptional written and oral communication skills
• Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships
• Ability to interact with a variety of individuals in a courteous, professional manner
• Proven capability to work well under pressure and within tight deadlines
• Proactive leader recognized for team building skills and superior client service
• Advanced proficiency in Excel, Word, Power Point, Internet Research
• Must be willing to work at night
• Must be willing to work in Pasay City
  
  

Computer & Technical Competencies:

• Experience (1-2 years) supporting web based applications
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of IT service management and the ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
• Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
• Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Preferred: Knowledge of Agile/Scrum methodology
• Preferred Education and Experience
• Associates Degree or two to three years progressive work experience
• ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
• ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days