Engagement Manager, India

Description

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com

Location:

Mumbai, India

Summary:

We are looking for an exceptional individual to join our vibrant growing Professional Services organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of our largest customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the customer, collaborate with the customer to jointly solve problems, and pair with Strategic Account Managers to identify and explore new opportunities to leverage BioCatch data and services to protect our customers from cybercriminals. This role will work across multiple industries, with a primary focus on top tier Financial Institutions within the Asia Pacific Region.

Role Responsibilities:

• Manage risks to efficacy of the BioCatch solution for our most strategic customers.
• Function as a single point of contact for general consulting, incident reporting, and escalation for our most valuable customers, working in tandem with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.
• Manage overall project coordination and provide strategic oversight for project team to ensure adherence to a schedule, and scope when delivering new use cases for customers.
• Schedule and facilitate regular meetings with customers to provide updates on product releases, gather feedback on product roadmap, and motivate the customers to be early adopters of BioCatch’s most beneficial product enhancements and feature releases.
• Lead and present with Sales the Quarterly Business Reviews to customer business owners to review achievements, set goals and plan timelines for envisioned projects.
• Prepare, review or provide input for Statement of Works. Validate technical feasibility and estimate effort for proposed work.
• Pair with Strategic Account Managers to identify new sales opportunities.
• Evangelize the BioCatch solution, present at conferences and enhance your personal brand in the cyber security domain.

Requirements

• 5 years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers in the banking/financial services industry.
• Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered.
• Exceptionally strong verbal and written communication skills. 
• History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers. 
• Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
• Advanced organizational and project management skills.
• Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently.
• Demonstrates the ability to work well under pressure, collaborate and handle conflicts, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude, and an entrepreneurial spirit.