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CRM Admin

Remote:

Full Remote

Contract:

Internships

Work from:

Anywhere

Offer summary

Qualifications:

Bachelor's degree preferred., Knowledge of CRM software required., Strong problem-solving abilities., Excellent verbal and written communication..

Key responsabilities:

Manage and customize the CRM platform.
Provide user support and troubleshoot issues.
Analyze data for performance insights.
Collaborate with teams for CRM solutions.

MTAB Technology Center PVT LTD - MTC

11 - 50 Employees

See more MTAB Technology Center PVT LTD - MTC offers

Job description

This is a remote position.

Excited to join the world of customer support? Apply now for the CRM ADMIN position at MTC!

Abhyaz is seeking a dedicated CRM ADMIN Executive who is passionate about delivering product service. If you're ready to provide top-notch support to our customers and ensure their satisfaction, then this opportunity is for you.

Core Functional Responsibilities:

As a CRM administrator, you'll be responsible for managing and customising the CRM platform to meet the organization's needs. You'll also support users in using the system effectively. 

A CRM administrator's core responsibilities include:

System administration: Managing the CRM system, including user permissions, workflows, custom objects, and profiles
User support: Providing support and troubleshooting for users, including answering questions and resolving issues
Data analysis: Analyzing data to gain insights into team productivity, effectiveness, and operation
Collaboration: Working with other teams to capture business requirements and implement CRM solutions
Integration: Coordinating and supporting integrations with third-party apps, plugins, and tools
Security: Setting up processes to manage and protect customer and business data
Training: Providing training to administration, staff, and faculty

General Responsibilities:

Manage and organize office operations: Administrators oversee day-to-day operations, such as managing schedules, coordinating meetings, and handling correspondence. These ensure that your office environment is organized and efficient.
Maintaining records and databases: Administrators often handle sensitive information and maintain databases and records. Data accuracy, security and confidentiality are guaranteed.
Financial Management: Administrators can manage budgets, track expenses, and process invoices. We may also work with the finance department to ensure financial compliance.
Staff support: Administrators can help with the hiring, onboarding, and offboarding process. We may also record employee records, administer benefits, and reconcile payroll.
Communication and Coordination: Administrators act as liaisons(a link for communication) for internal and external stakeholders. Facilitate communication between team members, departments, customers and suppliers. We may also assist you in preparing reports, presentations and other communications.

About Abhyaz Internships :

Abhyaz Internships are a 4-16 weeks remote opportunity designed to develop your professional acumen while you work on critical real time projects. You are expected to spend 25 - 30 hrs a week. Our team of mentors and industry professionals guide you through every step of the project for you to gain valuable hands on exposure. We publish your work results in your online portfolio, allowing you to strengthen your professional resume and social media profiles, while showcasing your work to best position your talents for future opportunities.The outcomes will be byte-sized projects that will have to be delivered every week. Your outcomes will be reviewed and grade by peers and your supervisors. Interns who excel in their project may be offered a guidance and support to secure placements within reputable companies.

Hiring Process:

Steps Process Timeline

Step 1 -Job Postings on our Career page - Friday

Step 2 - Call for Registration and Enrolment - Friday

Step 3 -Completing Portfolio Submissions - Next Thursday

Step 4 -Evaluation Process ends on Abhyaz platform - Next Thursday

Step 5 - Interview & Job offer - Friday

Step 6 - Onboard – Accept our Job Offer and onboard - Monday

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Requirements

Qualification:

Bachelor's degree preferred.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused mindset.

Problem-solving:

The ability to analyze and solve problems
Interpersonal skills:

The ability to work with people of different technical skills
Communication:

The ability to communicate complex concepts clearly
Data management:

The ability to maintain accurate customer data
Project management:

The ability to manage projects

You should also have knowledge of customer relationship management (CRM) software and technical skills.

About Abhyaz:

Abhyaz offers diverse internship opportunities across various job roles, enabling individuals to gain practical experience and develop career-relevant skills. Through evaluations and onboarding courses, Abhyaz identifies and selects talent, ensuring interns are equipped for workplace success. Operating in two main business verticals, MTC (Digital Transformation) and CNCTrain (SMART Manufacturing), interns gain exposure to cutting-edge technologies and industry practices. Abhyaz fosters a symbiotic relationship between talent and industry, enhancing recruitment success by providing skilled interns to partner organizations. Interns work on impactful projects, contributing to partner organizations' success and growth. Engaging with a diverse community of students, job seekers, professionals, and industry partners, Abhyaz creates a vibrant ecosystem for talent development. Explore opportunities at www.abhyaz.com.