Direct Bill Supervisor

Position Summary:

The Direct bill Supervisor position leads, supervises, and overseas the direct bill and collections process. This is a full-time position in the Accounts Receivable Department, and reports directly to the Controller.

The Accounts Receivable department processes direct bill applications, sets up new accounts – applying credit limits according to guidelines, applies restrictions on past due accounts, verifies and posts invoices and cash receipts, and make bank deposits.

I. Position Responsibilities:  Essential

• Supervises the Revenue Associate and the AR Associate.
• Process improvements
• Ensure daily reports are produced
• Lead troubleshooting efforts with different software
• Monitors attendance
• Monitor goal accomplishment
• Verifies that all credits are processed, and all invoices are generated before closing the monthly reporting period
• Reviews the net invoices to general ledger comparison report 
• Maintains the accounts receivable check log
• Determines eligibility of credit applicants based on Dun & Bradstreet reports and trade references
• Corresponds over the phone and by email via Microsoft Outlook with operations staff, Sales Department account managers, and direct bill clients and guests regarding direct bill accounts
• Assists in marketing and sales efforts to increase room sales
• Tracks and analyzes sales and payment trends
• Follows up on aging invoices, and utilizes verbal and written correspondence to enact light collections procedures
• Responds to customer requests regarding copies of receipts, invoices, explanation of charges, etc.
• Prepares reports including aging & monthly sales analysis
• Works closely with department employees regarding invoice & collections disputes, and assists with other departments or job duties as requested

II. Essential Skills/Credentials/Experience/Education

• High School diploma and minimum 2 years’ experience in accounts receivable required, some college a plus Combination of relevant education and work experience will be considered Proficient in MS Office and accounting software products.
• Must have excellent oral and written communication skills with the ability to interact with co-workers in a professional and respectful manner
• Highly responsive and professional 
• Ability to work in a fast-paced environment, including ability to manage and prioritize multiple tasks at once 
• Ability to work independently and as part of a team. 
• Ability to compose and express thoughts in a clear and concise way to ensure effective communication.

III. Mental and Physical Demands

Work Environment:

• Typical office environment – moderate noise level.

Physical Demands:

• The position will be physically located in the Atlanta office; working remotely (outside of Company Directed Guidelines) is not permitted. Currently, the in-office work model is a hybrid with 2 days remote/3 days in the office.
• Indoor work with hard and carpeted surfaces
• Must be able to remain in a stationary positon 50% of the time
• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25
• pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.
• Use of computer terminal, which requires extensive eye contact with a video display terminal.
• The person in this position frequently communicates with employees/vendors.  Must be able to exchange accurate information in these situations.

Travel Demands:

• N/A

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.