Divisional Case Manager

Job Title

Job Description Summary

Job Description

Haverford Offers Great Benefits: The College offers a comprehensive benefits program that includes possible work-from-home opportunities, automatic 10% retirement contribution to your retirement account upon eligibility (no match required), a 50% tuition benefit for dependent children upon eligibility, 14 paid holidays (including the week before New Year’s Day off), 23 vacation days, Health Savings Account contribution of $650 for individuals and$1300 for families (no match required), affordable medical plans, and a beautiful arboretum campus with walking trail and easy public transportation access. Please visit the Benefits page (https://www.haverford.edu/human-resources/benefits) for more information.

Work Location: This position will be eligible for a on-sitework schedule, pursuant to the College’s Work Location Policy.

About Student Life

The Office of Student Life prepares students for success at Haverford and beyond through a multidimensional and inclusive approach to health, wellbeing, case management, education and programming for a diverse and multifaceted campus community. We celebrate the diverse, lived experience of each student, and how those experiences show up in the Haverford College community. We aim to promote lifelong learning and growth by building inclusive and welcoming spaces where students can engage in restorative practices, experience life, build community, celebrate difference, take individual and collective accountability, find joy, and deepen their purpose and meaning.

About the Position
Divisional Case Manager is a full time, exempt, benefit eligible position. Reporting to the Dean of Student Life, the Case Manager plays a pivotal role in supporting the overall wellbeing and thriving of our students by providing person-centered assistance, coordinating resources, and facilitating connections to help them navigate the various challenges and expected transitions related to college life. Applicants who are passionate about student advocacy, possess strong interpersonal skills, and thrive in a collaborative environment, we invite you to contribute meaningfully to the holistic development of Haverford students.

Primary Responsibilities

• Lead weekly CARE Team meetings to maintain open communication and provide timely, appropriate interventions for students of concern
• Serve as a leader on retention and persistence efforts to coordinate outreach and support for students in all phases of a College leave process – transitioning to a leave, taking time away from the college, and returning from a leave
• Partner with divisional colleagues (e.g. Advising Deans, Access and Disability Services, Athletics, Counseling, Health Services, etc.) to provide data regarding trends, barriers to access, accessible alternatives, and campus resource utilization
• Monitor daily on-call reports and submissions from public-facing form to create and maintain electronic records using Maxient software
• Serve as primary case manager for short and long-term cases, delegating where appropriate
• Develop and implement a CARE action plan (and associated documentation) based on the recommendations from the National Association of Behavioral Intervention and Threat Assessment (NABITA) external review
• Research, coordinate, and evaluate specialized referral networks within the Philadelphia region and in other U.S. regions as needed. (Note – the College does not endorse specific practices or specialists)
• Support and advocate for students navigating healthcare, insurance, and referral processes
• Coordinate resources, training, and other support services for students with specialized needs and provide consultation with student life team members in support of students seeking care
• Evaluate and coordinate cost-effective referral networks for students seeking psychoeducational testing and/or specialized psychological evaluations
• Serve as a consultant for educational and upstream intervention strategies within the Student Life division
• Develop and implement training and workshops for the college community on topics related to resource management and holistic care
• Maintain a comprehensive assessment plan for the CARE team and case management
• Work with the Director of Health and Wellbeing Education to maintain the on-campus Student Wellness Space
• Other duties as assigned

Line of Report: The Divisional Case Manager reports to the Dean of Student Life, and has no full-time direct reports.

Minimum Qualifications

• Master’s degree in Higher Education, Student Development, Counseling, Public Health, Social Work, or a related field
• Three years of experience in case management, counseling, student affairs or a related field

Professional Competencies

• Ability to promote diversity and competency in working with diverse student populations, including students of color, LGBTQIA+, first-generation, undocumented+, and international students
• Ability to balance consensus-driven decision-making and leadership authority
• Understanding of current scholarly work and promising practices in behavioral intervention and case management
• Ability to develop robust assessment plans for measuring success of programs and engaging in continuous improvement
• Ability to communicate effectively with a variety of campus constituents both in writing and orally/in person, particularly by designing and delivering presentations
• Ability to utilize appropriate technologies
• Exceptional organizational skills, attention to detail, and sound judgment

Preferred Qualifications

• Five years of experience in case management, counseling, student affairs or a related field
• Experience with case management software like Maxient, Advocate, or Titanium
• Familiarity with behavioral intervention/CARE teams at institutions of higher education, preferably at a residential liberal arts college

We are aware that some people are less likely to apply for jobs unless they meet every qualification in the job description including the preferred qualifications. We are most interested in finding the best candidate for the job, and recognize that a successful candidate may come from a less traditional career trajectory, such as having skills and abilities gained outside a classroom context, or an equivalent skill set. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

Special Requirements

• Ability to obtain and maintain PA Act 12 background checks

To Apply: Interested applicants are invited to submit an application, to include a cover letter and resume. The application deadline is January 2, 2025. Application review will begin after the deadline has passed. Please email recruiting@haverford.edu with questions about submitting your materials. Should the search committee be interested in pursuing your candidacy, you will hear from them directly. Finalists will be asked to provide three professional references.

Haverford College is an Equal Opportunity/Affirmative Action employer committed to diversity, equity, inclusion, social justice, and providing equal opportunities and access to all individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, national origin or ancestry, age, marital status, disability, or veteran status. Women, non-binary and transgender individuals, people of color, Indigenous people, and those with other or multiple historically marginalized and/or underrepresented identities are especially encouraged to apply.

We at Haverford College recognize that we live and work on Lenape land and pay respect and honor to the caretakers of this land, from the time of its first human inhabitants until now, and into the future. We seek to maintain and build upon our current and ever-evolving connections with members of Lenape tribes and communities, in recognition of our intertwined histories and with a goal of moving toward right relationship between the Haverford of today and Lenape peoples.