Infrastructure Engineer (L3) at Sharesource

Are you a tech-savvy problem solver who loves working with cutting-edge cloud technologies and ensuring secure, high-performing systems? We’re looking for someone who thrives in a team environment, enjoys tackling challenges, and takes pride in delivering excellent service. If you're ready to grow your skills and make a real impact, we’d love to hear from you!

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

https://www.sharesource.com.au/

What are we looking for?
We need an experienced Level 3 Infrastructure Engineer to support, secure, and optimise our IT systems and services. You will play a pivotal role in ensuring seamless operations, delivering robust cloud and security solutions, and driving continuous improvement across infrastructure and applications.

What are you expected to do?

Cloud Infrastructure Support & Security:

• Provide support for cloud infrastructure environments across AWS and Azure.
• Manage cloud security via Microsoft Defender for Cloud and AWS Security Hub.
• Ensure high levels of system and data security, maintaining the integrity of networks and endpoints.
• Oversee Intune device management, including configuration and compliance profiles, endpoint security baselines, hardening, application deployments, and patching.

Infrastructure Management:

• Build, maintain, and support client and internal infrastructure to ensure system stability and performance.
• Perform proactive maintenance, incident, and problem management to minimise downtime.
• Manage patch and vulnerability processes, ensuring systems remain secure and up-to-date.
• Support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.

Helpdesk Support:

• Act as a first escalation point for Level 1 support tickets.
• Troubleshoot and resolve technical issues; escalate complex problems when required.
• Manage Helpdesk tickets, ensuring timely resolution and operational efficiency.
• Log incidents and service requests in designated systems, prioritising to minimise backlog.
• Answer phone, email, or tickets professionally and in a timely manner.

Integration and Automation:

• Manage and support integrated systems to ensure seamless data availability.
• Develop and improve automation workflows using Power Automate and Power Apps.
• Contribute to CI/CD processes and optimise system updates and patching.

Transition Management:

• Manage Managed Service Transitions, collaborating with Professional Services teams to support deployment and integration of new solutions.

Reporting and Change Management:

• Monitor system performance and prepare accurate reports for client meetings.
• Support Change and Release Management, including documentation and configuration change management.
• Build and maintain comprehensive knowledgebases and service documentation.

Security Management:

• Ensure a secure IT environment, maintaining endpoint security, patching, and adherence to security frameworks.
• Safeguard internal infrastructure, ensuring alignment with agreed security methodologies.
• Manage secure dashboards for clients, ensuring appropriate access controls.

Service Excellence:

• Demonstrate a commitment to continuous improvement and a culture of service excellence.
• Develop strong working relationships with stakeholders, suppliers, and teams.

What sets this job apart?

• Cutting-Edge Technology: Work across AWS, Azure, Microsoft 365, and leading security platforms.
• Professional Growth: Opportunities to develop expertise in automation, cloud solutions, and security frameworks.
• Impact: Take ownership of end-to-end system performance, supporting mission-critical infrastructure.

You’ll be a great fit if:

• You have a minimum of 5 years of experience in IT Infrastructure, Cloud Support, or a similar role in Managed Service Team.
• You bring experience in IT infrastructure, including AWS/Microsoft Azure, Microsoft 365, and cloud security.
• You have strong knowledge of Exchange Online, SharePoint, MS Teams, and OneDrive.Experience with CSP & SPLA License Management and Azure subscription management.
• You have proficiency in AWS and Azure cloud platforms, including management of Defender for Cloud and AWS Security Hub.
• You have proven experience in monitoring and maintaining system stability and performance.
• You have hands-on experience in incident and problem management, and change/release management processes.
• You have a strong understanding of IT security standards to ensure data integrity and system protection.Experience in monitoring endpoint security, managing compliance, and aligning infrastructure with best-practice security methodologies.
• You are a true team player, who thrives in collaborative environments and adapts to change.
• You communicate effectively with stakeholders, suppliers, and team members.
• You have a keen interest in technology and a passion for continuous improvement.
• You are comfortable working flexible hours when required to support business needs.

We will be absolutely thrilled if you also have the following:

• You hold relevant certifications or are willing to obtain them within the first 6–12 months: Microsoft Azure Associate, Microsoft Azure Expert and Microsoft 365 Expert.
• You have experience in process automation using tools like Power Automate and Power Apps.
• You bring exposure to CI/CD pipelines and AI/ML tools to improve workflows.
• You have experience with service transitions and integrating new solutions.

Here are the benefits of joining our team:

• Competitive salary and professional development
• Collaborative client partnerships and a fun, inclusive work environment
• Opportunities for leadership, expertise, and global client exposure
• Monthly coaching, training, and career development
• Remote work flexibility
• Engage in social impact activities and industry impact
• Achieve work-life balance and flexibility to support personal commitments
• Comprehensive HMO coverage with one free dependent

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

What makes us different?

Our culture code. You will be a part of our vibrant company culture and experience a workplace where your contributions are valued, your growth is encouraged, and your opinion is respected:

• Challenged, autonomous, momentum
• Learning, growth mindset
• Lead by our values
• Heard, cared for, make good friends

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What happens after you submit your application?

The whole process takes around 4 weeks:

• There will be 3-4 interviews and a possible assessment from our client partner. You will undergo an initial interview, a culture interview, and 1-2 interviews with our cool client. This will run for about 1-2 weeks but we will let you know if we need to ramp it up. Be yourself and have fun.
• We will constantly communicate with you as to the development of your application. You can also directly communicate with us to ask us about the status of your application.
• If all goes well, we complete the reference check and provide other necessary requirements so we can offer you the job right away.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)
2. NBI Clearance
3. Social IDs - PHIC, SSS, HDMF, TIN
4. Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.