DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About The Opportunity
DMI is looking for a Senior Systems Engineer – OpenText Operations Orchestration (formally known as Opsware) Specialist, Monitoring Event Management Team, Level 2
Job Description
We are seeking an experienced Senior Systems Engineer to join our Monitoring Event Management Team with a primary focus on OpenText Operations Orchestration (formally known as Opsware) maintenance and configuration. This role will serve as the heart of our operational system management, requiring both hands-on expertise with OpenText Operations Orchestration, creating APIs, programming languages such as PowerShell, JSON, and proficiency with Microsoft Azure. The ideal candidate will be responsible for overseeing critical systems, maintaining network security, monitoring performance, and troubleshooting issues to minimize disruptions. The role will also involve mentoring junior staff, collaborating with cross-functional teams, and ensuring compliance with security standards.
Key Responsibilities
- Primary Ownership of OpenText Operations Orchestration Systems: Configuring, maintaining, and troubleshooting the application’s systems to ensure consistent performance, stability, and adherence to SLAs.
- Cloud Infrastructure Management: Leveraging Azure capabilities for operational needs, with a focus on integration, monitoring, and optimizing cloud-based services.
- Monitoring alerts from diverse systems and tools, ensuring timely responses and resolutions to maintain optimal system uptime.
- Collaborating with teams to design and implement monitoring strategies for both new and existing services, prioritizing Operations Orchestration and Azure environments.
- Analyzing system performance, security, and reliability, and implementing improvements for process efficiency and automation.
- Providing Level 2 technical support, addressing complex issues and escalating when necessary.
- Ensuring compliance with security standards, data privacy requirements, and disaster recovery protocols.
- Training and mentoring junior staff, fostering a culture of continuous learning and improvement.
- Participating in 24/7 on-call rotations to provide after-hours support.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience in systems engineering, with proven experience in Opsware and/or OpenText Operations Orchestration maintenance and configuration.
- Proficiency in Microsoft Azure and familiarity with cloud services such as AWS or Google Cloud is a plus.
- Strong foundation in systems management, event monitoring, and incident response.
- Experience in systems administration, networking, databases, and security infrastructure.
- Strong problem-solving skills with the ability to manage multiple priorities under deadlines.
Preferred Qualifications
- Relevant certifications such as Azure Administrator Associate, CompTIA Server+, Security+ or similar.
- Familiarity with DevOps tools and practices.
- Proven leadership skills with a track record of mentoring junior staff.
- Excellent communication skills, with the ability to work collaboratively in a team-oriented environment.
- Experience with virtualization technologies and automation.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience in systems engineering, with proven experience in Opsware and/or OpenText Operations Orchestration maintenance and configuration.
- Proficiency in Microsoft Azure and familiarity with cloud services such as AWS or Google Cloud is a plus.
- Strong foundation in systems management, event monitoring, and incident response.
- Experience in systems administration, networking, databases, and security infrastructure.
- Strong problem-solving skills with the ability to manage multiple priorities under deadlines.
Location: Remote
Physical Requirements: N/A
US Citizenship Required
Working at DMI
Benefits
DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
- Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
- Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
- Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
- Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
- No Agencies Please *********
Job ID: 2024-27446
