Member Services Specialist 1, Billing

Who We Are Looking For

As a WebPT Billing Specialist, you’ll work your magic center stage and behind the scenes to assist our Members as well as our Operations department. Using your critical thinking skills and vast knowledge of our software, you’ll efficiently and accurately complete Member billing requests and perform system financial transactions. You will collaborate with team members in other departments to ensure accurate and timely billing and provide support in the Case Management System. To do so, you’ll need to learn the WebPT application inside and out, including all key administrative functions—but, don’t worry, with your amazing skills, you’ll make it look easy.

What You’ll Be Doing As A Part of Our Team

• Review contract billing events for proper entry in SFDC against customer contract
• Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.
• Manage and action daily review of the SFDC Case Management System
• Assist with manually correcting invoices and credits as needed
• Respond to a variety of account related questions quickly and accurately via phone and email.
• Process new sales orders timely and accurately
• Perform account audits and make adjustments when needed; pay close attention to detail.
• Accurately fulfill member requests to account changes in a timely manner. This includes license adjustments, module adjustments, location adds, cancellations, account restructures, invoice requests etc.
• Adhere to all confidentiality and compliance regulations, including HIPAA.
  
  

What You Should Have To Qualify

• 1+ years of experience reviewing and reconciling customer contracts, quotes, and invoices in a B2B environment.
• 2+ years of experience in a high volume, high intensity environment.
• Associate’s degree or equivalent combination of education and experience.
• Advanced MS Office skills required (Outlook, Excel, Word, etc.).
• Ability to work in multiple accounting software systems such as Salesforce and Sage Intacct.
• Ability to identify process improvement opportunities and recommendations.
• Experience with Salesforce
• Ability to work 8:30 AM - 5 PM PST
  
  

Ideally, You Would Also Have These

• Experience working in a high volume call center for a SaaS Healthcare business.
  
  

Culture is at our Core

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos
  
  

About Us

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Company Perks

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• WFH supply budget
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance
  
  

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $19.03/hr - $23.79/hr.