NewtekOne®, ((NASDAQ: NEWT) Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.
Newtek's and its subsidiaries' business and financial solutions include banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.
Newtek Technology Solutions (NTS) is a key part of NewtekOne. We provide a complete range of IT managed services, secure private cloud hosting, backup and disaster recovery, and full web eCommerce solutions. NTS has specialized in helping businesses leverage technology to drive innovation for over three decades.
Our team has the expertise and experience leveraging a broad range of technology solutions and services that enable your business to operate more efficiently and securely. When working on a project with NTS, clients receive unmatched engagement experience - from concept to execution.
For more than 30 years NTS has been the IT force behind some of the most globally recognized brands. We have tens of thousands of customers across the Americas, EMEA, Asia and Australia. To accommodate the needs of our global clientele, our operations are geographically distributed throughout several missions' critical data center. This vast range allows us to meet almost any applications proximity, common disaster recovery use case, and in-region data residency.
Our advanced proficiencies and partnerships with industry leaders including DellEMC, Microsoft, Citrix, and VMWare, just to name a few, enable companies to communicate and interact securely from work, home, or on the road.
As more and more businesses consider moving key components and other operations to the cloud, NTS is there to make the transition seamless. We support businesses on every step of the journey, from review, to design, to procurement, to installation and implementation, to ongoing support.
The Endpoint Support Engineer Tier II is responsible for professionally supporting Newtek's customers in a responsive & respectful manner. You will support customers who have their business technology and corporate infrastructure hosted across multiple platforms at Newtek and in the cloud.
Job Responsibilities Include But Are Not Limited To
- Assist and resolve ticket requests with a client's desktop, laptop, MDM device, thin client, e-mail system, hosted cloud application, desktop application, Citrix and VOIP phone system.
- Coordinate with other departments to resolve problems, if necessary.
- Setting up and configuring new desktops, laptops, and printers for employees and clients.
- Maintain and update your tickets daily, communication to our clients is most important.
- Maintain inventory at multiple locations and make purchases as needed.
- Maintain software license compliancy, auditing systems to ensure all installed software is licensed, and updated.
Qualifications Include But Not Limited To
- High school or equivalent experience and a minimum of 4 years' experience in managed services provider environment. Bachelor's degree in computer science or related field.
- Prior experience working in a Managed Service Provider (MSP/MSSP) environment preferred.
- Comfortable with administrating and troubleshooting the following systems and services: Windows 7/10 OS, Office 365 Email (Hybrid w/on premises exchange) and associated services (Azure, Teams, SharePoint, OneDrive, etc.), Active Directory, Citrix, MS Office, RMM tools, Thin Client and VOIP.
- Endpoint Certifications in Desktop+, Microsoft Intune, Mobile Computing, Security+, ISC CC preferred.
- Sound understanding of ticketing system functionality (ConnectWise is preferred).
- Average level of LAN & WAN network setups along with fundamental troubleshooting.
- Strong phone skills including receiving and making support calls.
- Ability to respond quickly and effectively to support requests submitted by ticket, phone support, or spontaneous questions by teammates.
- Multitask and be able to juggle more than a single ticket - set up long-running tasks to increase efficiency and output.
- Participate in the implementation and support of new technologies.
- Execute procedures and support tasks in a reliable and repeatable manner.
- Perform daily operation tasks, maintenance not exclusive to job processing, network maintenance, workstation, documentation, and server maintenance.
- Manage special projects as assigned by management.
- Security-minded with the ability to work with highly sensitive banking and financial information.
- Passion for learning and continuous skill-attainment.
- Take responsibility for a task through completion.
- Ability to have technical conversations with non-technical people.
- Ability to have an uncomfortable conversation with a client.
- Ability to work independently as well as in a team environment.
- Ability to adapt and be flexible in a rapidly changing and growing organization.
- Represent the company in a professional manner in all forms of communication.
- Competent in Windows based computer applications (Microsoft Office) and internal systems such as Connectwise, etc.
Are you self-motivated and looking for a job where you can be part of a collaborative team that will give you the tools for innovation and growth? If so, come join the growing and talented Endpoint Support Engineer Team at Newtek Technology Solutions.
The position is remote working from home.
The salary range for the role is $60,000 - $80,000 per year.
Newtek offers competitive salary and a performance-based bonus program to reward your results. We provide our employees with an excellent comprehensive benefits package including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer match. On-going training on technology, sales techniques, industry, and competitive landscape to support your career growth.
Newtek Technology Solutions is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.
We require all our employees to perform work in an ethical manner and always uphold our Code of Business Conduct and Ethics.
