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Customer Service - Work at Home - $14.00/hr

Remote: 
Full Remote
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

High School Graduate or GED, Prior in-bound call center experience preferred, Proficient with Microsoft Word, Excel, Outlook, Ability to work full time.

Key responsabilities:

  • Schedule and dispatch trips to providers
  • Assist in coordination of mass transportation
ibex logo
ibex https://ibex.co
10001 Employees
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
See more ibex offers

Job description

The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.

Day to Day Responsibilities

  • Schedule route and dispatch trips to all manner of providers
  • Assist in coordination of mass transportation when needed
  • Administer trips for volunteer/ independent drivers and mileage reimbursement program
  • Works closely with transportation providers and health care facilities to resolve problems
  • Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
  • Responsible for daily communication with transportation providers
  • Ensures accurate trip data input to minimize errors and delays in timelines


Skills & Experience Needed

  • High level of patience, empathy and care for customers
  • Computer navigation skills and the ability to use keyboard shortcuts
  • Prior in-bound call center experience preferred
  • Excellent customer service & phone skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability to work full time
  • Ability to work independently or within a team


Education

  • High School Graduate or General Education Degree (GED)


Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • $500.00 Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data EntryProblem ManagementCall Center Experience

Other Skills

  • Customer Service
  • Scheduling
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Empathy
  • Teamwork
  • Patience
  • Communication
Are you interested?

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