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Technical Support Agent

extra holidays

Remote:

Full Remote

Salary:

31 - 31K yearly

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Minimum 2 years of technical support experience, Strong knowledge of web technologies, Ability to communicate technical concepts clearly, Background in web-based or computer science.

Key responsabilities:

Handle 20-25 complex cases daily
Provide device and performance support
Communicate troubleshooting steps effectively
Collaborate with engineers for tech resolutions

Concentrix Limited Company XLarge https://www.concentrix.com/

10001 Employees

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Job description

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Job Title

Technical Support Agent

Job Description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.

The role will require you to be fully flexible to commit to shifts between 6am – 11pm, Monday to Sunday. We offer a competitive salary of £30,500 + benefits!

You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with

Device, and performance support
Communicate troubleshooting steps effectively
Supporting with data and user deletion requests
Collaborate with engineers to provide tech resolutions
End-to-end ownership of customer support requests
Proactively gaining updates and communicating to the customer

Requirements

Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
Strong technical knowledge and practical understanding of web technologies
Advanced troubleshooting skills
Ability to communicate technical knowledge to non tech audience clearly
Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
Structured multitasking and prioritisation skills
Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
Collaborative interpersonal skills with experience working in a cross-functional team environment

Preferred Qualifications

Web based background or computer science qualifications

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location:

UK, Work at Home, Northern Ireland

Language Requirements

English (Required)

Time Type

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