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AU Mortgage Admin Assistant

fully flexible

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

3 years of experience in mortgage processing., Experience with Australian mortgages preferred., Proficient in MS Outlook, Excel, and Adobe., Excellent written and verbal communication skills..

Key responsabilities:

Provide administrative support to the broker.
Track loan applications from submission to settlement.
Manage customer information and document processes.
Communicate with customers for updates and queries.

Beepo SME http://www.beepo.com.au/

201 - 500 Employees

See more Beepo offers

Job description

Discover your 100% YOU with Beepo!

Position: AU Mortgage Admin Assistant

Location: Central Luzon or NCR

Work setup & shift: Remote | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Employee Referral Program
Salary up tp 45,000 Php

Your Role

As an AU Mortgage Admin Assistant you are responsible for:

Provide general administrative support to the broker
Assist in tracking loan applications from submission to settlement and ensure that they are processed accurately and in a timely manner
Check and verify details on the information sheet
Create, maintain, and update customer information
Reach out to customers to confirm or follow up on missing information via phone or email
Constantly update customers on the progress of their application
Data entry and management of different software, portals and CRM
Reach out to lenders for follow-ups and status updates
Assist in handling customer queries when needed
Constantly upgrade policy and product knowledge through ongoing training
Email management
Document management including naming documents, saving in customers' folders, processing "next step" requirements in CRM
Manage and update database
Other ad hoc tasks as required

Qualifications And Experience

3 years of experience in administrative and document processing tasks related to Australian mortgages.
Experienced in processing Australian Mortgages from submission through to settlement.
Experience in ApplyOnline, MS Outlook & Excel, and Adobe
Excellent written and verbal communication skills.
Ability to adapt to new tools and software in a fast-paced environment
Someone who has the drive to learn, and grow with his/her role.
Ability to multi-task and achieve deadlines.
High accuracy and attention to detail.
High organizational skills.
Australian loan processing experience is a plus.
Has a good attitude, grounded, happy, and high-energy personality
Someone who can work independently and as part of a team.
Someone who is not afraid to ask questions, has a sense of urgency, has initiative, and proactive
Fast learner and willing to be trained

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.