Customer Service Representative

Company Overview

Beach City Sports is a leading sports event management company based in the sunny coastal city of Beach City. We specialize in organizing and hosting a variety of sports tournaments, leagues, and events for all ages and skill levels. Our mission is to promote an active and healthy lifestyle through the power of sports and community engagement.This is a work from home position,work can be done anywhere in the state.

Job Summary

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and participants, ensuring their satisfaction with our events and services. This is a full-time, permanent position with opportunities for growth within the company.

Salary: $20- $27 Per hour

Key Responsibilities

• Serve as the first point of contact for all customer inquiries, providing prompt and friendly assistance via phone, email, and in-person
• Handle registration and payment processes for events and leagues, ensuring accuracy and efficiency
• Communicate event details, rules, and schedules to participants in a clear and professional manner
• Address and resolve any customer complaints or issues in a timely and effective manner
• Collaborate with other departments to ensure smooth event operations and customer satisfaction
• Maintain accurate and organized customer records and data
• Assist with marketing and promotional efforts to attract new customers and retain existing ones
• Stay up-to-date with industry trends and customer needs to continuously improve our services and processes
  
  

Qualifications

• High school diploma or equivalent; college degree preferred
• 1-2 years of customer service experience, preferably in a sports or event management setting
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Proficient in Microsoft Office and other relevant software
• Ability to multitask and work in a fast-paced environment
• Passion for sports and promoting an active lifestyle
• Availability to work weekends and evenings as needed
  
  

Benefits

• Competitive salary
• Comprehensive health benefits package
• Paid time off and holidays
• Opportunities for professional development and advancement
• Fun and supportive work culture with a focus on work-life balance
  
  

If you are a team player with a positive attitude and a passion for customer service and sports, we want to hear from you! Apply now to join our dynamic and growing team at Beach City Sports.