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Operations Administrator with Technical Support Experience

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

At least 2 years of experience in customer support, Strong technical background in IP and networking, Excellent written and verbal communication skills, Highly organized and detail-oriented.

Key responsabilities:

Handle and resolve customer inquiries and complaints
Manage billing and invoicing processes

VinAudit.com Inc. SME https://www.vinaudit.com/

51 - 200 Employees

See more VinAudit.com Inc. offers

Job description

We are looking for an Operations Administrator to join our team! This role is essential in providing top-notch customer support while managing key operational tasks to ensure smooth day-to-day functions. The ideal candidate will bring a balance of technical expertise, strong organizational skills, and a passion for delivering excellent service.

Core Hours & Benefits:

Core Hours: Monday - Friday, 10am - 6pm US Pacific Time
Additional Hours: Saturday - Sunday, Up to 4 hours/day
Base Salary: PHP 40,000- PHP 60,000 monthly depending on experience
Bonuses: Monthly and Annual Profit shares
Additional Benefits: Equipment Funds, Health Coverage, Paid Holidays & Leave Days
Location: Philippines (Remote)

Key Responsibilities:

Customer Support:

Handle and resolve customer inquiries, complaints, and issues via phone, chat, and email.
Address customer concerns related to orders, billing, and proxy services.
Provide technical support to clients and proxy users.

Operational Tasks:

Manage billing and invoicing processes, ensuring timely invoices and payments.
Coordinate and communicate effectively with clients, vendors, and suppliers.
Source new leads and onboard new clients and hosts.
Maintain detailed records of support interactions and operational tasks.
Provide general administrative support as needed.

Requirements:

Experience: At least 2 years of experience in customer support
Communication Skills: Excellent written and verbal communication skills.
Problem-Solving: Ability to efficiently resolve customer complaints and issues.
Organizational Skills: Highly organized, reliable, and detail-oriented.
Work Ethic: Self-motivated, independent, and able to work in a fast-paced environment.

Other requirements preferred: