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URGENT: Scheduling and Client Management Assistant (preferred experience as a workforce, dispatcher or scheduler)

Remote:

Full Remote

Work from:

Philippines

Offer summary

Qualifications:

Experience in workforce management or scheduling, Strong organizational and multitasking skills, Proficient in real-time scheduling systems, Excellent customer service background.

Key responsabilities:

Manage pest control service schedules for VIP clients
Coordinate with internal teams and technicians

WorkStaff360 Scaleup https://www.workstaff360.com/

51 - 200 Employees

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Job description

Serve as the main point of contact for VIP Facility Managers, managing their pest control service schedules and ensuring all appointments, inspections, and treatments are coordinated effectively.
Handle scheduling requests from VIP clients, ensuring all pest control services are booked, confirmed, and adjusted as necessary.
Respond to client inquiries and scheduling conflicts, finding appropriate solutions that meet the client’s requirements and ensure smooth service delivery.
Update and maintain real-time scheduling systems, adjusting for any last-minute changes or cancellations.
Coordinate with internal teams, technicians, and service personnel to ensure all necessary preparations and resources are in place for scheduled appointments.
Maintain a high level of customer service to ensure VIP clients are satisfied with pest control services and that all service requests are handled promptly.
Provide administrative support by tracking and documenting service appointments, inspections, and follow-ups.
Communicate with management and internal teams to ensure that the scheduling process aligns with operational priorities and meets client expectations.
Follow up with clients after services to ensure satisfaction and to schedule recurring or necessary follow-up treatments.
Monitor and report on upcoming service appointments and outstanding tasks to ensure that all deadlines are met and services are completed on time.