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Customer Service Representative

Remote: 
Full Remote
Salary: 
38 - 56K yearly
Work from: 
New York (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent required, Preferred experience in customer service, Proficiency with CRM systems, Basic computer skills.

Key responsabilities:

  • Respond promptly to customer inquiries
  • Resolve customer complaints effectively
Sweve Tech Ltd logo
Sweve Tech Ltd https://swevetech.com
51 - 200 Employees
About Sweve Tech Ltd
Pioneering Excellence in Engineering Solutions Sweve Tech Ltd is an engineering and consulting powerhouse dedicated to delivering innovative solutions that redefine industries. Our expertise lies in providing tailored engineering services that cater to the unique needs of our diverse client base. At Sweve Tech Ltd, we are driven by a commitment to excellence and innovation. Our team of highly skilled professionals brings together decades of experience in engineering, project management, and consulting. We specialize in a wide array of services, including renewable energy solutions, electrical engineering, and infrastructure development, designed to meet the evolving demands of both commercial and residential sectors. Our mission is to empower businesses and communities by providing cutting-edge engineering solutions that are both sustainable and efficient. We take pride in our ability to deliver projects that not only meet but exceed client expectations. From initial concept through to implementation and ongoing support, our focus is on delivering exceptional results with a strong emphasis on safety, quality, and sustainability. What sets Sweve Tech Ltd apart is our unwavering dedication to our clients. We believe in building lasting partnerships, working closely with our clients to understand their unique challenges, and providing them with customized solutions that drive success. Our collaborative approach ensures that every project is delivered on time, within budget, and to the highest standards.
See more Sweve Tech Ltd offers

Job description

Position Overview

About the job Customer Service Representative

Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. The ideal candidate will be a proactive communicator, problem-solver, and a team player who can work independently in a remote setting.

Key Responsibilities

Customer Support and Communication:

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Address customer concerns, troubleshoot issues, and provide accurate solutions.
  • Maintain a positive and professional demeanor while managing customer interactions.

2. Issue Resolution and Follow-Up:

  • Resolve customer complaints effectively by determining the root cause and offering appropriate resolutions.
  • Escalate complex issues to relevant departments while ensuring timely follow-up and resolution.
  • Track and document customer interactions, ensuring records are complete and up to date.

3. Product Knowledge and Assistance:

  • Gain a deep understanding of Sweve Techs products and services to provide accurate information to customers.
  • Guide customers through product features, usage, and maintenance, assisting with installation and troubleshooting as needed.

Collaboration and Reporting:

  • Collaborate with other departments, such as Sales and Engineering, to ensure a seamless customer experience.
  • Report recurring issues, customer feedback, and improvement opportunities to the Customer Service Manager.

Process Improvement and Best Practices:

  • Identify areas for improvement in customer service processes and suggest enhancements.
  • Stay updated on company policies, procedures, and new products to deliver consistent and informed service.

Qualifications:

  • Education: High school diploma or equivalent required; an associate degree or higher is a plus.
  • Experience: Previous experience in customer service, call centers, or remote support is preferred but not required; training will be provided.
  • Technical Skills: Proficiency with CRM systems and basic computer skills; familiarity with troubleshooting basic technical issues is a plus.
  • Soft Skills: Strong communication skills, both written and verbal; excellent problem-solving abilities; and attention to detail.
  • Work Environment: Ability to work independently in a remote setting with minimal supervision; a reliable internet connection and a quiet workspace are required.

What We Offer:

  • Competitive salary with performance bonuses.
  • Flexible work-from-home arrangement.
  • Comprehensive training and on boarding.
  • Paid time off and company holidays.
  • Career advancement opportunities within Sweve Tech LTD
  • A supportive and collaborative remote work culture.

What we do at Sweve Tech LTD

Founded with a mission to shake up the industry and be a global leader, Sweve Tech Ltd specializes in electrical and electronics engineering, serving clients across continents. Whether its installations, troubleshooting, or technical maintenance, we've got it covered. With a team of seasoned experts and operations across four continents, we are not just here to solve problems we are here to future-proof businesses and our customer base. Lets just say, when it comes to innovative solutions, Sweve Tech is always a step ahead.

Join Sweve Tech Limited as a Remote Customer Service Representative and become part of a team dedicated to delivering world-class service and technical solutions. If you're passionate about helping others and thrive in a remote work environment, we encourage you to apply today!

Job Types: Full-time, Part-time

Pay: $20.00 - $29.00 per hour

Expected hours: 30 - 40 hours per week

Benefits

  • Flexible schedule
  • Paid time off
  • Health Insurance
  • 401(k)
  • Dental insurance

Shift

  • 8 hour shift
  • Day shift
  • Monday through Friday

Experience

  • Customer service: 1 year (Preferred)

License/Certification

  • Driver's License (Preferred)

LI-Remote

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMHardware Troubleshooting

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
  • Detail Oriented
Are you interested?

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