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Customer Success Coordinator Work From Anywhere & Travel

Remote: 
Full Remote
Salary: 
19 - 19K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Australia

Offer summary

Qualifications:

Higher Education in Healthcare or related field., 2+ years in Customer Success or Retention., Understanding of telehealth industry., Strong technical and communication skills..

Key responsabilities:

  • Build strong client relationships.
  • Provide strategic guidance to maximize satisfaction.
McLean Care Ltd logo
McLean Care Ltd SME http://www.mcleancare.org.au/
501 - 1000 Employees
About McLean Care Ltd
McLean Care is a long-established and well-respected national provider of the highest quality community, retirement and aged care lifestyle services and options. We are proud to be a not for profit organisation, driven by our mission “to focus on you”. From humble beginnings back in 1953, McLean Care has grown to become one of the largest providers in the North-West region of NSW and Darling Downs region of QLD. McLean Care is an approved provider of aged care services subsidised by the Australian Government. We provide services to older Australians and employ over 600+ staff. We have met all accreditation, certification, quality reporting and legislative requirements for all funded programmes, and have been recognised on a regional basis as a leader in the provision of innovative and evidence-based quality aged care services. We have a real passion for our communities, with our fully qualified team employed at both of our residential facilities and in our Home and Community service areas providing the care you need, the way you want. At the centre of the McLean Care model of care is each individual person, and at the core of that model are fundamental approaches that we take to ensure that all of the care we provide is individual, and person-centred. The McLean Care Sapphire Model™ of Person Centred Care was developed to ensure that as a collective, we deliver what we say we will. McLean Care is a proud award winning organisation and below is an outline of the awards we have received over the years. https://mcleancare.org.au/about-us/awards/
See more McLean Care Ltd offers

Job description

12-month Fixed Term Contract

Part Time 30 hours per week, you choose your days 4 or 5?

Are you passionate about making a meaningful difference in clinical excellence anywhere, anytime? Our bespoke virtual clinic is experiencing significant growth across Australia and is significantly impactful in regional and rural Australia where there is a known clinic gap. Our clients are ready to have a Customer Success Coordinator partner with them to harness the benefits of iAgeHealth.

The Company

iAgeHealth is an innovative solution developed by Clinicians in Aged Care, who recognised rural communities fail to have adequate access to multidisciplinary clinical care in a timely manner. Our platform has been designed to harness the latest technological advances and tools to improve access to such crucial health services for older Australians living in regional, rural and remote communities.

With diagnostic tools offering live data to clinicians, this role enables you to provide professional care advice from anywhere, at any time. Our Clinicians and Allied Health professionals work on rotating rosters to support a 24/7 service model. Due to the demand of iAgeHealth, our team is expanding, and we are welcoming new professionals to be a part of the solution elderly residents need in our rural communities.

About The Role

Reporting to the CEO the Client Success Coordinator ensures that clients achieve their goals in using the innovative digital healthcare service - iAgeHealth. You will build strong relationships, provide support and offer strategic guidance to maximise client satisfaction, optimise the utilisation of iAgeHealth services and ultimately drive positive rates of client retention.

The key to your success is clearly understanding and interpreting customer requirements and their business, providing practical product information and account development resulting in new sales as well as retaining and supporting the existing client base. You will be responsible for understanding the value points that matter to clients within your remit to enable the best possible outcomes for them; problem-solving, onboarding and working collaboratively to advocate for client’s needs to ensure a seamless end-to-end client experience and enhanced overall success and growth for the iAgeHealth solution.

Essential

About You:

  • Understanding of telehealth or virtual care industry and healthcare trends
  • Higher Education Qualifications in Healthcare Management, Business, Commerce, Information Technology and/or a related filed
  • 2+ years demonstrated experience in Customer Success and/or Customer Retention
  • Excellent Communication and interpersonal skills, with the ability to build and maintain strong relationships
  • Solid grounding in selling skills – consultative selling, solution selling, negotiation, closing
  • Exceptional problem-solving skills and critical thinking abilities, with a proactive and solution-orientated approach
  • Ability to manage multiple clients and projects simultaneously while maintaining a high level of attention to detail
  • Ability to quickly build rapport and maintain strong relationships with clients.
  • Possess strong technical skills and the ability to quickly learn and adapt to new systems, tools, and software used within the aged care sector
  • Advanced level of computer literacy including; Microsoft Suite, CRMs, Project Planning Tools & Reporting Capabilities
  • Understanding of the aged care sector, including regulations, client needs, and the challenges faced by both clients and service providers.
  • Ability to meet and exceed performance and/ or sales targets
  • Ability to travel at short notice to meet your clients and business needs
  • Current unrestricted driver’s license.

Desirable

  • Bachelor of Nursing and/or Allied Health Qualifications a bonus, but not essential

What’s In It For You

  • Competitive salary + super + NFP employee perks
  • Salary packaging (up to $18,900 net) to increase your take home pay
  • Travel throughout regional Australia, connecting with communities that need you the most
  • Access to Blue Light Card (Retail Discounts)
  • Employee Assistance Program (EAP)
  • Free Influenza Program
  • Access to Scholarship Programs & Professional Development
  • See our website for more information on the benefits McLean Care employees have access to Rewards & Benefits for our people | McLean Care

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementConsultative SellingTelehealthCustomer RetentionMedical ManagementSoftware SuiteProject PlanningMicrosoft Dynamics CRMUrology Nursing

Other Skills

  • Problem Solving
  • Communication
  • Social Skills
  • Relationship Building
  • Detail Oriented
  • Critical Thinking
Are you interested?

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