Guest Experience Supervisor, Columbia Icefield

The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their adventure. The Guest Experience Supervisor primarily provides direction, leadership, and daily support to the Guest Experience Team, ensuring that staff deliver a positive and memorable guest experience as well as providing solutions to any challenge’s employees and guests face.

What will your compensation be?

The starting salary for this position is $20.50 per hour.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• $19.00 per day taxable beneit for housing and meals
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.
  
  

What will you do in this job?

• Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties – all with best office view you could ask for!
• Oversee the daily operations of the Guest Experience team including Agents and Lead Hands including acting as “on the floor” daily leadership. Collaborate with the Transportation team, primarily Dispatch, to ensure operational efficiency and to identify problems and solutions as needed.
• Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations
• Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
• Focus on operational excellence, employee training and development, service standards and consistencies. Ensure delivery on key performance areas and relaying feedback and solutions to the Leadership team
• Recognizing and identifying, business needs and adjusting frontline strategies
• Assist Guest Experience Manager with tasks in a timely and detailed manner in a variety of tasks including administration
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned
  
  

What skills and experience do you need for this job?

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Seeking someone mature, energetic, dependable and self-driven to lead the Guest Experience team. Needs to have the ability to thrive and lead independently in a fast-paced, high pressure environment
• Previous supervisory, cash reconciliation and cash handling experience, required
• Strong administrative skills and a Class 5 driver’s license (clean abstract) an asset
• Ability to think on the fly and outside the box to solve problems with a positive attitude
• Guest service-oriented mindset and a passion for coaching and developing employee skills
• Previous experience using RTP POS system, an asset
• Second language is an asset
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all season weather (Snow, Rain, Wind, Hail)
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• Standard First-Aid or higher an asset
  
  

What will your work environment be like?

• Beautiful. You’ll be work ing in the iconic, unforgettable and inspiring location . Regardless of what your role is with us, y ou’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties. 
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. 
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required
  
  

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.