Remote Scheduler | Work From Home

Job Overview

Join our dynamic team as a Scheduler and leverage your organizational skills to enhance operational efficiency and provide exceptional support within our rapidly growing organization. You will play a vital role in facilitating effective communication across diverse communities by managing interpreter schedules and ensuring high-quality service delivery.

Key Responsibilities

• Foster and maintain strong relationships with clients and interpreters to optimize onsite and video-based interpreting services.
• Efficiently assign interpreters (both staff and contractors) to fulfill daily service requirements while maximizing operational efficiency and minimizing costs.
• Ensure meticulous record-keeping of qualified and trained interpreters for a variety of interpreting settings, including video relay (VRS), video remote (VRI), and onsite services.
• Provide operational support through data entry, reporting, and various organizational tasks to guarantee smooth center operations.
• Address scheduling challenges promptly and escalate issues to management as necessary.
• Offer interpreting services as required to support center functionality.
• Collaborate closely with the workforce management department and contribute to designated special projects.
  
  

Required Skills

• Minimum of 2 years of experience in workforce scheduling.
• Proficient in database management and Microsoft Office, particularly Excel.
• Exceptional attention to detail and strong data entry capabilities.
• Excellent organizational and communication skills.
• Ability to thrive in a fast-paced environment and work autonomously.
• Familiarity with interpreting standards and practices (e.g., RID/NAD) is advantageous.
• Prior experience as a sign language interpreter is preferred.
  
  

Qualifications

• At least 2 years of relevant experience in scheduling or operations support.
• Proven capability in managing databases and performing data entry tasks.
• Strong organizational and communication skills are essential.
• Ability to work independently and effectively under pressure.
  
  

Career Growth Opportunities

As part of our mission-driven organization, this role offers significant prospects for personal and professional development, allowing you to grow your career while contributing to meaningful work.

Company Culture And Values

We are committed to promoting communication access for all, fostering a collaborative and supportive work environment where teamwork and innovation are prioritized.

Why Join Us?

Become a crucial member of a team dedicated to enhancing communication access across communities, while enjoying a collaborative and enriching work atmosphere that encourages growth and development.

Employment Type: Full-Time